Technical Program Manager, Service Infrastructure
WFA Digital Insight
As the demand for skilled technical program managers grows, Stripe stands out with its mission to increase the GDP of the internet. With a staggering 30% increase in tech job growth in the past two years, the need for professionals who can navigate complex systems and drive technical innovation is on the rise. This role is particularly interesting in the current remote job market, where technical experts with strong program management skills are in high demand. With Stripe's commitment to empowering developers and its focus on creating secure, reliable, and differentiated products, this position offers a unique chance to be part of a company that is pushing the boundaries of financial infrastructure.
Job Description
About the Role
The Technical Program Manager, Service Infrastructure role at Stripe represents a unique opportunity to drive technical innovation and lead large-scale programs that impact the entire company. As part of the infrastructure teams, you will work closely with engineering and product management leaders to improve internal platforms, enable product engineering teams, and solve complex problems. Your day-to-day will involve planning, communications, and steering the execution of technical programs that have a significant impact on Stripe's products and services.The infrastructure teams at Stripe are responsible for providing efficient and optimized infrastructure for the company to build secure, reliable, and differentiated products. They enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products. As a Technical Program Manager in this team, you will play a key role in shaping the technical design of service infrastructure, predicting technical roadblocks, and identifying trade-offs.
What You Will Do
- Work with teams across the organization to understand pain points in their infrastructure usage and find common ideas to create solutions that span multiple domains
- Define and produce high-quality written proposals, communications, and documentation
- Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products
- Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion
- Play a key part in shaping the technical design, predicting technical roadblocks, and identifying trade-offs
- Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria
- Elevate the execution muscle of engineering teams around you, training them to be better at delivery where needed
- Help influence peers and stakeholders, and build consensus while dealing with ambiguity
- Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level
- Create widely circulated plans, driving consistency, clarity, and building alignment across teams
- Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations
What We Are Looking For
- Strong technical background with experience in program management, preferably in a financial technology or related industry
- Excellent communication, project management, and interpersonal skills
- Ability to work with cross-functional teams, including engineering, product, and design
- Experience with large-scale technical programs, including planning, execution, and delivery
- Strong problem-solving skills, with the ability to analyze complex problems and identify creative solutions
- Experience with data analysis and the ability to drive decisions with data
- Strong understanding of technical infrastructure, including service-oriented architecture and cloud computing
- Experience with agile development methodologies and version control systems
Nice to Have
- Experience working in a remote or distributed team environment
- Knowledge of financial systems, payment processing, and related technologies
- Experience with machine learning, artificial intelligence, or related fields
- Certification in program management, such as Agile, Scrum, or PMP
Benefits and Perks
- Competitive compensation package, including salary and equity
- Comprehensive health insurance, including medical, dental, and vision
- Flexible PTO policy, including vacation days, sick leave, and holidays
- Remote work stipend, including support for home office setup and equipment
- Professional development opportunities, including training, conferences, and certification programs
- Access to a wide range of employee benefits, including mental health support, fitness classes, and social events
- Opportunity to work with a talented and dedicated team of professionals who are passionate about changing the world of financial technology
- A dynamic and supportive work environment that encourages innovation, creativity, and collaboration
- Recognition and rewards for outstanding performance and contributions to the company's success
- A comprehensive onboarding program to ensure a smooth transition into the role and the company
How to Stand Out
- To stand out as a candidate, emphasize your experience with large-scale technical programs, including planning, execution, and delivery.
- Make sure to highlight your problem-solving skills, including your ability to analyze complex problems and identify creative solutions.
- Be prepared to provide specific examples of your experience working with cross-functional teams, including engineering, product, and design.
- Showcase your technical expertise, including your understanding of technical infrastructure, service-oriented architecture, and cloud computing.
- Consider creating a portfolio of your work, including case studies or examples of successful programs you have managed.
- Be prepared to discuss your experience with data analysis and your ability to drive decisions with data.
- Show enthusiasm for Stripe's mission and products, and be prepared to discuss how you can contribute to the company's success.
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