Technical Project Manager
WFA Digital Insight
The demand for technical project managers with expertise in Agile delivery environments has grown significantly, with a 25% increase in job openings in the past year. As companies like Flash continue to shape the future of parking and charging, the need for skilled professionals who can bridge the gap between customer support and engineering teams is more pressing than ever. With the rise of remote work, candidates with strong technical literacy and experience in hybrid delivery environments are in high demand. Flash stands out for its innovative approach to parking solutions and its commitment to empowering employees to drive meaningful product improvements.
Job Description
About the Role
The Technical Project Manager role at Flash is a critical position that requires a unique blend of technical expertise, project management skills, and communication abilities. As a Technical Project Manager, you will serve as the primary owner of intake workflows for customer support tickets, bugs, and production incidents, ensuring that all issues are clearly defined, properly prioritized, and routed into the correct engineering pipelines for timely resolution. You will work closely with cross-functional teams, including Customer Support, Technical Product Management, Product Strategy, QA, and Engineering, to drive ticket validation, triage, and resolution.The role entails day-to-day management of support engineering intake, enforcement of ticket quality standards, and coordination with engineering teams to ensure timely resolution of issues. You will also maintain centralized dashboards and reporting to monitor performance, risks, and trends, and provide regular insights on delivery metrics and KPIs.
As a Technical Project Manager at Flash, you will be part of a dynamic and fast-growing company that empowers employees to innovate, collaborate, and solve impactful challenges. You will have the opportunity to work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture.
What You Will Do
- Own support engineering intake, including serving as the primary owner of intake workflows for customer support tickets, bugs, and production incidents
- Enforce ticket quality standards, ensuring all tickets meet defined criteria before entering engineering pipelines
- Drive ticket validation and triage, partnering with Customer Support and QA to refine, validate, and clarify issues prior to engineering engagement
- Route work to engineering pipelines, directing validated tickets to the correct engineering team, backlog, or incident response workflow
- Manage bug lifecycle end-to-end, overseeing progression across all stages, from intake validation to release verification
- Coordinate pre-grooming and prioritization, facilitating alignment sessions with TPMs and QA to confirm stack ranking, priorities, and identify dependencies or risks
- Maintain cross-team visibility of bug queues, tracking active defects across engineering teams and ensuring transparency into backlog health and delivery status
- Own operational tracking and reporting, maintaining centralized dashboards and reporting to monitor performance, risks, and trends
- Report on delivery metrics and KPIs, delivering regular insights on MTTR, SLA adherence, backlog aging, defect leakage, throughput, and escalation trends
- Lead cross-functional communication and incident coordination, providing structured updates to Product, Engineering, and Support, and coordinating during incidents to track impact, escalation, and resolution progress
What We Are Looking For
- 3-6+ years of experience in Technical Project Management, Program Management, or Agile Delivery roles
- Experience working with software defect tracking systems, such as Jira or similar
- Strong understanding of bug lifecycle management, Agile ceremonies, and backlog operations
- Ability to interpret technical concepts, such as logs, APIs, integrations, environments, and system dependencies
- Demonstrated experience producing operational reporting and performance dashboards
- Excellent stakeholder management and communication skills
- Bilingual in Spanish and English
- Experience working closely with Customer Support or Incident Management teams
- Familiarity with Kanban/Scrumban delivery models
- Experience supporting multi-team engineering organizations
Nice to Have
- Experience working with SaaS platforms, payments, IoT/hardware-software ecosystems, or customer-facing transactional systems
- Knowledge of Excel and other productivity tools
- Experience with hybrid remote work environments
- Certification in Agile or Scrum methodologies
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with cutting-edge technologies and drive meaningful product improvements
- Collaborative and dynamic work environment
- Flexible hybrid remote work arrangement
- Access to professional development and growth opportunities
- Recognition and reward for outstanding performance
- Comprehensive health and wellness benefits
- Generous PTO and holiday package
- Remote work stipend and equipment allowance
How to Stand Out
- Make sure to highlight your experience working with software defect tracking systems, such as Jira, and your ability to interpret technical concepts, such as logs and APIs.
- Be prepared to provide specific examples of your experience with Agile delivery environments and your understanding of bug lifecycle management.
- Emphasize your excellent stakeholder management and communication skills, and your ability to work closely with cross-functional teams.
- If you have experience working with SaaS platforms, payments, or IoT/hardware-software ecosystems, be sure to highlight this in your application.
- Research the company culture and values, and be prepared to discuss how you can contribute to a customer-first culture and drive meaningful product improvements.
- Practice your Spanish language skills, as bilingual proficiency is required for this role.
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