Technical Support Analyst

Yuno·Remote·Work From Anywhere
Support

WFA Digital Insight

The demand for technical support specialists in the remote job market has surged, with a 25% growth in the last year alone. As companies like Yuno expand their global payment infrastructure, skilled professionals with a passion for problem-solving are in high demand. With the rise of digital payments, the need for reliable and efficient technical support has become crucial. Yuno stands out in this space with its cutting-edge technology and commitment to innovation, making this role an exciting opportunity for those who thrive in fast-paced environments. Before applying, candidates should be prepared to demonstrate their technical expertise and ability to work independently in a remote setting.

Job Description

About the Role

The Technical Support Analyst role at Yuno is a critical position that requires a unique blend of technical expertise and problem-solving skills. As a key member of the Implementation & Technical Account Management team, you will be responsible for providing top-notch support to clients and ensuring the smooth operation of Yuno's payment infrastructure. Your day-to-day activities will involve building and maintaining real-time monitoring systems, responding to critical incidents, and collaborating with backend teams to resolve issues efficiently.

The role is part of a high-performing team that values curiosity, adaptability, and a drive to continuously improve. You will have the opportunity to work with advanced AI and the latest technologies, orchestrating smart routing and fraud prevention across 80+ countries. If you are passionate about technology and eager to deepen your backend knowledge, this role is an excellent fit.

Yuno's payment infrastructure is designed to enable companies to participate in the global market with confidence. With a single API, companies can integrate over 1,000 payment methods, providing a seamless experience for their customers. As a Technical Support Analyst, you will play a vital role in ensuring the reliability and efficiency of this infrastructure.

What You Will Do

  • Implement and maintain robust real-time monitoring systems to ensure full visibility into critical workflows
  • Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents when necessary
  • Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
  • Create and standardize operational processes to enable scalability and consistent service quality
  • Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
  • Ensure continuous operational coverage with well-structured shift handovers
  • Participate in small development activities to build hands-on backend knowledge
  • Identify gaps in current tools and workflows and bring solutions to the table

What We Are Looking For

  • Minimum 1+ year of experience in technical support, NOC operations, or a similar role
  • Fluent English, Spanish, and Portuguese (written and verbal)
  • Basic knowledge of monitoring tools and alerting systems
  • Basic coding experience - scripting, debugging, or log analysis
  • Familiarity with APIs and ability to assist users with integration or connectivity issues
  • Strong analytical and problem-solving mindset
  • Customer empathy and a service-oriented approach
  • Comfort working in fast-paced, high-stakes environments
  • Eagerness to learn new tools, systems, and technologies

Nice to Have

  • Experience with payment processing systems
  • Knowledge of backend development languages such as Python or Java
  • Familiarity with cloud-based infrastructure and DevOps tools

Benefits and Perks

  • Competitive compensation package
  • Remote work arrangement with flexible hours
  • Home office bonus to help you create your ideal workspace
  • Work equipment and stock options
  • Health plan and flexible days off
  • Opportunity to work with a cutting-edge payment infrastructure and advanced technologies
  • Collaborative and dynamic work environment

How to Stand Out

  • To stand out in your application, be sure to highlight your problem-solving skills and experience with technical support tools and systems.
  • Showcase your ability to work independently in a remote setting and demonstrate your strong analytical and problem-solving mindset.
  • Familiarize yourself with Yuno's payment infrastructure and be prepared to ask informed questions during the interview process.
  • Emphasize your customer empathy and service-oriented approach, as these are critical skills for success in this role.
  • Be prepared to provide examples of your experience with backend development languages, APIs, and cloud-based infrastructure.
  • Research the company culture and values to understand how you can contribute to Yuno's mission and vision.

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