Technical Support Engineer 2 (Email Infra)
Support
Excel
WFA Digital Insight
As the demand for technical support specialists in cloud communications continues to rise, Twilio's commitment to remote-first work stands out. With a strong culture of connection and global inclusion, this role is perfect for those with Excel skills and a passion for innovative customer experiences. Candidates should be prepared to showcase their technical expertise and ability to work in a fast-paced environment.
Job Description
About the Role
Join Twilio as a Technical Support Engineer 2 (Email Infra) to support customers' use of the Twilio platform. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio's APIs and SDKs.Responsibilities
- Use strong technical and diplomatic skills to address customer issues
- Work in a shift-based role with rostering, including weekends
Requirements
- Strong technical skills, including Excel
- Ability to work in a fast-paced environment
Benefits
- Opportunity to work with a remote-first company
- Be part of a vibrant team with diverse experiences making a global impact each day
How to Stand Out
- Be prepared to showcase your technical skills, including Excel, in your application and interview.
- Highlight your experience working in a fast-paced, shift-based environment.
- Showcase your ability to work independently and as part of a team.
- Research Twilio's products and services to demonstrate your knowledge and enthusiasm for the company.
- Prepare examples of times when you had to use diplomatic skills to address customer issues.
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