Technical Support Engineer 2
Support
Excel
WFA Digital Insight
As demand for cloud communications grows, technical support engineers with expertise in messaging APIs are in high demand. Twilio's remote-first approach and commitment to global inclusion make it an attractive employer. With a strong foundation in Excel and technical problem-solving, candidates can stand out in this role. Before applying, consider highlighting your ability to communicate complex technical issues to diverse audiences.
Job Description
About the Role
Join Twilio as a Technical Support Engineer 2, supporting customers' use of Twilio's Programmable Messaging product. This role requires a strong technical background and excellent customer service skills.Responsibilities
- Work on messaging email cases submitted by developers and major brands
- Assist customers with troubleshooting message deliverability issues and debug customer code
- Provide friendly, professional customer service via phone, email, and chat mediums
How to Stand Out
- Develop a strong understanding of Twilio's Programmable Messaging API and its applications
- Highlight your experience with Excel and other relevant tools in your resume and cover letter
- Prepare examples of times when you had to communicate complex technical issues to non-technical audiences
- Research Twilio's products and services to demonstrate your interest and knowledge during the interview process
- Be prepared to discuss your approach to problem-solving and time management in a fast-paced technical support environment
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