Technical Support Engineer
WFA Digital Insight
The demand for skilled technical support engineers with expertise in networking and digital skills is on the rise, with the global remote workforce projected to reach 73% by 2028. CommIT's Technical Support Engineer role stands out in the current market due to its emphasis on hands-on troubleshooting and collaboration with cross-functional teams. With the Philippines emerging as a hub for remote tech jobs, candidates should be prepared to demonstrate their problem-solving skills, ability to work independently, and willingness to continuously learn new technologies. As the job market becomes increasingly competitive, showcasing a strong understanding of networking concepts and protocols will be crucial for success.
Job Description
About the Role
The Technical Support Engineer plays a pivotal role in ensuring the reliability and performance of deployed systems at CommIT. This hands-on position requires a deep understanding of complex hardware and software issues across the full stack, including networking, edge devices, and cloud-connected components. The successful candidate will work closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness.Day-to-day, the Technical Support Engineer will be responsible for troubleshooting and resolving technical issues that impact system and network performance. This will involve identifying root causes, driving resolution, and proactively mitigating risks to prevent recurrence. The role also encompasses maintaining reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.
The team context for this role is highly collaborative, with the Technical Support Engineer working closely with various stakeholders to surface defects, validate fixes, and improve overall platform reliability. The company values a culture of continuous learning and improvement, making this an ideal environment for professionals looking to grow their skills and expertise.
What You Will Do
- Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations
- Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence
- Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments
- Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components
- Maintain networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity
- Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads
- Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability
- Coordinate testing and validation of new hardware and software in production-like, real-world environments
- Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows
- Create and maintain technical documentation, investigation logs, and internal knowledge resources
What We Are Looking For
- 1–3 years of experience in technical support, systems engineering, networking, or IT operations
- Foundational understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE)
- Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments
- Strong analytical thinking and clear documentation skills
- Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems
- Excellent communication skills for effective collaboration with cross-functional teams
- Experience with Linux-based environments is beneficial but not required
- Familiarity with scripting or automation (Python or similar) is a plus
Nice to Have
- Experience supporting IP camera systems, video platforms, or edge-connected devices
- Familiarity with cloud platforms (AWS, Azure, Google Cloud)
- Exposure to agile development methodologies and version control systems (Git)
- Prior experience in a remote or distributed team environment
Benefits and Perks
- Competitive salary package
- Opportunity for professional growth and development in a dynamic and innovative company
- Collaborative and supportive team environment
- Flexible working hours and remote work arrangements
- Access to cutting-edge technologies and tools
- Comprehensive health insurance package
- Generous paid time off (PTO) policy
- Recognition and reward for outstanding performance and contributions
- Continuous learning and training opportunities to enhance skills and knowledge
How to Stand Out
- Ensure your resume and cover letter highlight specific examples of technical troubleshooting and problem-solving skills.
- Familiarize yourself with common networking protocols and concepts to perform well in technical interviews.
- Practice explaining complex technical issues in a clear, concise manner to demonstrate strong communication skills.
- Showcase any experience or certifications related to Linux, scripting, or automation to stand out as a candidate.
- During the interview, ask about the company culture, team dynamics, and opportunities for growth and development to demonstrate your interest in the role and the company.
- Be prepared to discuss your experience working in remote or distributed teams and how you handle communication and collaboration in such environments.
- Consider creating a personal project or contributing to open-source projects to demonstrate your skills in networking, infrastructure, or edge systems.
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