Technical Support Engineer (.NET)

About the Role

The role is roughly 60-70% customer-facing support and 30-40% engineering collaboration, requiring a strong balance of technical expertise and communication skills. You will be working with mature, widely deployed tools used by developers building serious document workflows, and customers will expect expert-level responses, not workarounds.

Nutrient's platform supports nearly a billion end users globally, and the company is trusted by thousands of organizations across 80 countries. This role is a chance to be part of a team that is revolutionizing how the world works with documents.

What You Will Do

• Own customer support for Document Automation Server, Searchlight, and DocuVieware, handling everything from documentation questions to deep technical debugging
• Write custom sample code that helps customers implement complex features like OCR, data extraction, file conversion, and PDF editing
• Become the go-to technical resource for your product area, owning customer issues from first contact through to resolution
• Contribute directly to documentation, fixing gaps or confusing explanations rather than routing them
• Write detailed, actionable bug reports and feature requests that feed directly into engineering priorities
• Collaborate with the native engineering team to reproduce edge cases, validate fixes, and validate product changes
• Contribute to internal AI tooling, building on the team's existing MCP-based tool for ticket analysis, Jira filing, and GitHub fix suggestions
• Explore the product, reading documentation or building tooling that makes the team more effective when workload is light
• Handle customer support primarily asynchronously via the support portal

What We Are Looking For

• Customer-focused mindset, thinking beyond just closing tickets to anticipate customer needs and improve their experience
• Solid technical depth in C#, with the ability to read and debug real code
• Experience with Java or Python is a plus, but not required
• Collaborative and self-managing approach, taking initiative and gaining energy from exchanging ideas
• Ability to turn obstacles into opportunities and communicate clearly with peers
• Strong problem-solving skills, with the ability to dig deep to uncover the 'why' behind technical issues
• Rapid learning and adaptability, with a willingness to grow and develop as a professional

Nice to Have

• Experience working with document workflows or related technologies
• Familiarity with AI tooling or machine learning concepts
• Certification in C# or related technologies, such as .NET or Azure

Benefits and Perks

• Competitive compensation package
• Opportunity to work with a small, high-ownership support team
• Collaborative and dynamic work environment
• Professional development opportunities, including training and certification programs
• Flexible remote work arrangements, with the ability to work from anywhere
• Access to cutting-edge technologies and tools
• Recognition and reward for outstanding performance

• Tip: Make sure to highlight your customer-focused mindset and technical expertise in your application, including specific examples of how you have solved complex technical issues in the past.
• Tip: Familiarize yourself with Nutrient's products and technologies before applying, including Document Automation Server, Searchlight, and DocuVieware.
• Tip: Showcase your problem-solving skills by walking the interviewer through your thought process and approach to debugging technical issues.
• Tip: Be prepared to discuss your experience working with .NET and C#, including any relevant certifications or training programs.
• Tip: Demonstrate your ability to work independently and as part of a team, highlighting your collaboration and communication skills.
• Tip: Ask informed questions during the interview, such as what a typical day looks like in the role or how the team approaches customer support and engineering tasks.