Technical Support Engineer
Support
Excel
WFA Digital Insight
As demand for cloud communications grows, technical support engineers with strong problem-solving skills are in high demand. Twilio's commitment to remote-first work and global inclusion sets it apart. With expertise in Excel and customer-facing technical support, candidates can thrive in this role. Before applying, consider highlighting your experience with complex technical issues and customer service.
Job Description
About the Role
Twilio is seeking a Technical Support Engineer to support customers using its Programmable Messaging product. This role involves functioning as the voice of Twilio to customers and partners, providing friendly and professional customer service, and demonstrating expertise in communicating complex technical issues.Responsibilities
- Work on messaging email cases submitted by developers and major brands
- Assist customers with troubleshooting message deliverability issues and debugging customer code
- Provide guidance to customers via phone, email, and chat mediums
Requirements
- Advanced time management skills to work well under pressure
- Proficiency in developing workflows to remain efficient at tasks while following standard processes and procedures
How to Stand Out
- Tip: Highlight your experience with Excel and customer-facing technical support to stand out as a candidate.
- Familiarize yourself with Twilio's Programmable Messaging API before applying.
- Showcase your ability to communicate complex technical issues to both technical and non-technical audiences.
- Prepare examples of times when you successfully troubleshooted and resolved customer issues.
- Be ready to discuss your experience with workflow development and process improvement.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.