Technical Writer
WFA Digital Insight
As demand for smart home solutions grows, the need for skilled technical writers who can bridge the gap between technology and user experience is on the rise. With a 25% increase in remote tech jobs in the past year, this role at Nabu Casa stands out for its focus on open-source innovation and community-driven development. Candidates should be prepared to demonstrate strong technical writing skills, a passion for smart home technology, and the ability to work autonomously in a remote environment. With the right combination of technical expertise and communication skills, this role offers the opportunity to make a meaningful impact in the smart home industry.
Job Description
About the Role
The Technical Writer role at Nabu Casa is a unique opportunity to join a team of innovators who are passionate about creating smart home solutions that are both accessible and sustainable. As a key member of the team, you will be responsible for developing high-quality documentation that empowers users to succeed independently. Your day-to-day work will involve collaborating with engineers to translate technical complexity into clear and concise content, ensuring that users can easily understand and utilize Nabu Casa's products and services.The role is part of a remote-first organization, which means you will have the flexibility to work from anywhere and collaborate with team members across different time zones. You will report directly to the VP Commercial and will be expected to work independently, with a high degree of autonomy and self-direction.
Nabu Casa is committed to creating a culture that values privacy, choice, and sustainability. As a technical writer, you will be expected to embody these values and ensure that the documentation you create is accurate, up-to-date, and accessible to a global community of users and developers.
What You Will Do
- Own the end-to-end documentation experience for Nabu Casa Hardware and Cloud, ensuring content is accurate, up-to-date, and discoverable
- Plan and deliver documentation for new features, integrations, and releases in sync with the product shipping cycle
- Work directly with engineers to research and verify technical content, reducing the documentation burden on the engineering team
- Audit and improve existing documentation continuously, flagging outdated content, filling gaps, and improving structure and tone
- Define and maintain documentation standards, style guides, and templates so that community contributions are consistent and maintainable
- Triage and act on documentation feedback from the community, support, and internal teams to prioritize what improves user outcomes most
- Contribute to the developer experience, including API guides, integration documentation, and contributor docs, to support the OHF community and partner integrations
- Track documentation quality signals, such as support ticket themes and community feedback, and report on them regularly
What We Are Looking For
- Strong technical writing skills, with a portfolio of developer or product documentation
- Ability to read and understand code, including Python, YAML, and REST APIs, well enough to write accurate technical content without constant hand-holding from engineers
- Good understanding of smart home hardware and electronics, with the ability to troubleshoot basic issues independently
- Experience with docs-as-code workflows, including Git, Markdown, and static site generators such as MkDocs or Docusaurus
- High autonomy and self-direction, with the ability to identify what needs to be written without waiting to be told
- Strong stakeholder management skills, with the ability to get technical information out of busy engineers efficiently
- Familiarity with open-source software development and community-driven projects
Nice to Have
- Familiarity with Home Assistant or similar open-source or self-hosted software
- Experience maintaining documentation for a community-driven project with external contributors
- A systematic approach to auditing large documentation sets and prioritizing improvements methodically
- Experience working async in a remote-first, distributed team
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work on open-source software that is used by millions of people worldwide
- Flexible working hours and remote work arrangement
- Professional development opportunities, including training and conference attendance
- Access to the latest smart home technology and devices
- Collaborative and dynamic work environment with a team of passionate and experienced professionals
How to Stand Out
- Develop a strong portfolio of technical writing samples, including documentation for software development and smart home technology
- Familiarize yourself with open-source software development and community-driven projects, including Home Assistant and similar platforms
- Practice working with docs-as-code workflows, including Git, Markdown, and static site generators
- Be prepared to demonstrate your ability to work autonomously and manage multiple priorities in a fast-paced environment
- Research Nabu Casa's products and services, including their smart home solutions and community-driven development approach
- Prepare questions to ask during the interview, such as what the typical day looks like, how the team collaborates, and what opportunities there are for growth and development
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