Tele Caller - Kannada (E)

## About the Role As a Tele Caller at Lokal, you will be an integral part of the team responsible for handling outbound calls to potential and existing Wellness Buddies, informing them about the company's products and services, and providing timely information to address their queries. Your role will entail working closely with the team to achieve daily, weekly, and monthly call and conversion targets, ensuring that all interactions are documented and maintained in a secure and organized manner. The success of this role is crucial in expanding the reach of Lokal's services, particularly in Tier-2 and 3 cities, where the demand for meaningful internet usage is on the rise.

Lokal's journey began with a simple hypothesis: to provide people in smaller towns with local content in their own language, creating a habit and trust that could eventually grow into a comprehensive online platform. This vision led to the development of various focused apps, each catering to specific needs such as education, matrimonial services, and local jobs. The Tele Caller role is a vital link in this ecosystem, ensuring that the services offered by Lokal reach the intended audience efficiently.

The working environment at Lokal is dynamic and fast-paced, with a strong emphasis on teamwork, innovation, and continuous learning. As a Tele Caller, you will be expected to stay updated with the latest products, services, and promotional offers, as well as contribute to the training and onboarding of new Wellness Buddies. This role offers a unique opportunity to be part of a company that is redefining the way India accesses knowledge, opportunities, and tools, and to make a meaningful impact in the lives of millions.

## What You Will Do - Make outbound calls to potential and existing Wellness Buddies to inform them about Lokal's products and services.

• Follow up on leads generated through various marketing campaigns to maximize conversion rates.
• Maintain detailed records of host interactions and transactions, ensuring data accuracy and security.
• Achieve daily, weekly, and monthly call and conversion targets set by the management team.
• Provide accurate and timely information to Wellness Buddies, addressing their queries and concerns.
• Stay updated with the latest products, services, and promotional offers, and communicate these effectively to Wellness Buddies.
• Train and onboard new Wellness Buddies as per the guidelines of the app, ensuring they are well-equipped to handle their responsibilities.
• Collaborate with the team to identify areas for improvement and implement changes to enhance the overall customer experience.
• Utilize CRM and Excel skills to manage and analyze data, contributing to informed decision-making.
• Participate in team meetings and contribute to the development of strategies to increase engagement and conversion rates.
• Ensure compliance with all relevant policies and procedures, maintaining the highest standards of professionalism and integrity.

## What We Are Looking For - Bachelor's degree in any field, with a preference for those with a background in sales, marketing, or customer service.

• Proven experience as a Tele Caller or in a similar role, with a track record of achieving call and conversion targets.
• Excellent verbal communication skills in Kannada and English, with the ability to articulate complex information in a clear and concise manner.
• Ability to handle rejection and remain patient, with a strong focus on customer satisfaction and experience.
• Basic knowledge of computer operations, CRM, and Excel, with the ability to learn and adapt to new systems and technologies.
• Strong listening and negotiation skills, with a positive attitude and ability to work in a team environment.
• Experience in training and onboarding new team members, with the ability to communicate effectively and provide constructive feedback.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time efficiently to meet deadlines.

## Nice to Have - Experience in the digital marketing or e-commerce industry, with a understanding of the latest trends and technologies.

• Certification in sales, marketing, or customer service, demonstrating a commitment to professional development.
• Fluency in additional Indian languages, enhancing the ability to communicate with a diverse range of customers.
• Experience with data analysis tools, contributing to the ability to make data-driven decisions and optimize strategies.
• Participation in continuous learning and professional development programs, staying updated with the latest skills and knowledge.

## Benefits and Perks - Competitive salary package, with opportunities for growth and advancement based on performance.

• Comprehensive health insurance plan, covering medical expenses and ensuring the well-being of employees and their families.
• Generous paid time off policy, allowing employees to recharge and pursue their interests.
• Remote work stipend, supporting employees in setting up and maintaining a productive home office environment.
• Access to cutting-edge technologies and tools, enabling employees to stay ahead of the curve and deliver exceptional results.
• Opportunities for professional development and growth, through training programs, workshops, and conferences.
• Collaborative and dynamic work environment, fostering innovation, creativity, and teamwork.
• Recognition and reward programs, celebrating employees' achievements and contributions to the company's success.

- Develop a strong understanding of Lokal's products and services, as well as the company's mission and values, to effectively communicate with Wellness Buddies and address their queries.

• Invest in improving your verbal communication skills in Kannada and English, focusing on clarity, concision, and professionalism.
• Familiarize yourself with CRM and Excel, practicing data management and analysis to optimize your performance in the role.
• Prepare for the interview by researching the company and practicing responses to common Tele Caller interview questions, showcasing your experience and skills.
• Highlight your ability to work in a team environment, demonstrating strong listening and negotiation skills, and a positive attitude towards customer satisfaction and experience.
• Be prepared to provide examples of your experience in training and onboarding new team members, as well as your approach to handling rejection and remaining patient in high-pressure situations.