Tele Caller - Tamil

About the Role

The Tele Caller will work closely with the team to achieve daily, weekly, and monthly operational and productivity targets, ensuring professional communication and a positive host experience during interactions. This role requires a strong understanding of the platform's features, policies, and incentives, as well as the ability to resolve basic host concerns and coordinate escalations with internal teams.

What You Will Do

• Make outbound calls to potential and existing hosts/partners to understand their needs and offer suitable services
• Onboard and train new hosts as per platform guidelines, ensuring a seamless experience
• Assist users with profile completion, onboarding steps, and activation, providing support when needed
• Follow up on pending onboarding and verification activities to drive engagement
• Engage with existing hosts to improve platform activity and retention, building strong relationships
• Contact inactive users and work towards reactivation, using persuasive communication skills
• Educate hosts about platform features, policies, incentives, and opportunities, promoting the value of the platform
• Resolve basic host concerns and coordinate escalations with internal teams, ensuring prompt resolution
• Maintain detailed records of calls, follow-ups, onboarding status, and escalations, using tools like Excel and Google Sheets
• Achieve daily/weekly/monthly operational and productivity targets, consistently meeting or exceeding expectations
• Stay updated with platform processes, operational changes, and promotional activities, adapting to the dynamic environment

What We Are Looking For

• Bachelor's degree preferred, with a strong foundation in communication and customer service
• Proven experience as a Telecaller, Customer Support Executive, Retention Executive, or in a similar role, with a track record of success
• Excellent verbal communication skills, with the ability to articulate complex ideas simply
• Strong customer-centric approach, with a focus on empathy and understanding
• Ability to handle rejections professionally, maintaining a positive attitude
• Familiarity with Excel and Google Sheets, with the ability to maintain accurate records
• Strong organizational and time management skills, with the ability to prioritize tasks effectively
• Ability to work in a fast-paced environment, adapting to changing priorities

Nice to Have

• Experience working with audio and video platforms, or similar technologies
• Knowledge of local languages, particularly Tamil, with the ability to communicate effectively
• Familiarity with CRM software, or similar tools, with the ability to maintain accurate records
• Certification in customer service, or a related field, with a commitment to ongoing learning

Benefits and Perks

• Competitive compensation package, with opportunities for growth and development
• Opportunity to work with a leading company in the digital space, with a strong mission and values
• Collaborative and dynamic work environment, with a focus on teamwork and innovation
• Professional development opportunities, with access to training and resources
• Flexible working hours, with the ability to work remotely, and a focus on work-life balance
• Access to cutting-edge technologies, with the opportunity to stay up-to-date with industry trends

• Develop a strong understanding of the platform's features and policies before applying, to demonstrate your knowledge and enthusiasm
• Highlight your customer service experience and skills in your application, with specific examples of success
• Practice your communication skills, particularly in Tamil, to ensure you can articulate complex ideas simply
• Be prepared to discuss your experience with Excel and Google Sheets, and how you can apply these skills to the role
• Research the company's values and mission, to understand their commitment to accessibility and user experience
• Prepare examples of times when you had to handle rejections professionally, and how you maintained a positive attitude