Tele Interviewer

About the Role

Dynacare is committed to helping Canadians achieve a healthy future, and as a Tele-Interviewer, you will play a vital role in this mission. You will be part of a team of dedicated professionals who are passionate about providing the best possible service to their clients. With a strong focus on teamwork and collaboration, you will have the opportunity to grow and develop your skills in a supportive and inclusive environment.

The Tele-Interviewer role is a full-time, permanent position, working Tuesday to Friday from 2 PM to 10 PM EST, and Saturday from 9 AM to 5 PM EST. You will be required to have excellent communication skills, both written and verbal, and be able to work independently with minimal supervision.

What You Will Do

• Conduct telephone interviews with insurance applicants to collect medical and lifestyle history information
• Complete questionnaires and documentation accurately and efficiently
• Provide exceptional customer service to clients, responding to their queries and concerns in a professional and courteous manner
• Schedule telephone interviews with applicants and interviewers, ensuring timely and efficient service
• Follow up with applicants to obtain missing or additional information, while maintaining confidentiality and discretion
• Collaborate with the team to achieve departmental objectives and goals
• Stay up-to-date with industry developments and changes, applying this knowledge to improve service delivery
• Utilize software and systems to manage and track client interactions and data
• Participate in training and development programs to enhance skills and knowledge
• Contribute to a positive and supportive team environment, promoting a culture of excellence and customer focus

What We Are Looking For

• Minimum one year of experience in a customer service-related role, preferably in the insurance or healthcare industry
• Demonstrated proficiency with Microsoft Word, Excel, and Outlook at an intermediate level
• Ability to speak with confidence on the phone and document simultaneously
• Ability to prioritize and work in a results-oriented environment, meeting deadlines and targets
• Ability to work alone or in a team to achieve departmental objectives
• Post-secondary education in a related field, such as business, healthcare, or communications
• Excellent communication and interpersonal skills, both written and verbal
• Ability to maintain confidentiality and discretion when handling sensitive information
• Strong organizational and time management skills, with attention to detail and accuracy

Nice to Have

• Experience with customer service software and systems, such as CRM or call center technology
• Knowledge of the insurance industry, including products and services
• Bilingual or multilingual skills, with the ability to communicate with clients in multiple languages
• Experience working in a remote or home-based environment, with self-motivation and discipline

Benefits and Perks

• Competitive hourly rate, with opportunities for growth and development
• Comprehensive benefits package, including health, dental, and vision coverage
• Paid training and development programs, to enhance skills and knowledge
• Flexible working hours, with the opportunity to work from home
• Access to cutting-edge technology and software, to support service delivery
• Collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction
• Opportunities for career advancement and professional growth, within a dynamic and growing organization
• Recognition and reward programs, to acknowledge and celebrate employee achievements and contributions

• Develop your Excel skills to efficiently manage and track client data and interactions.
• Practice your communication skills, including active listening and clear articulation, to provide exceptional customer service.
• Be prepared to work in a fast-paced environment, prioritizing tasks and managing multiple client interactions simultaneously.
• Consider obtaining certifications or training in customer service, such as the Certified Customer Service Representative (CCSR) designation.
• Showcase your ability to work independently and manage your time effectively, as this is a remote position.
• Highlight your experience with customer service software and systems, such as CRM or call center technology, to demonstrate your technical skills.
• Prepare examples of times when you have provided excellent customer service, including how you handled difficult situations or complaints.