Telecommunications Engineer

About the Role

As a Telecommunications Engineer, you will be working closely with various stakeholders to develop and implement telecommunications solutions that meet the company's evolving needs. This role requires a deep understanding of telecommunications networks, systems, and technologies, as well as excellent problem-solving and analytical skills. If you are passionate about telecommunications and are looking for a challenging and rewarding role, this could be an ideal opportunity for you.

The company's commitment to remote work and flexible scheduling makes this role appealing to those who value work-life balance and autonomy. As a remote employee, you will be expected to be self-motivated, disciplined, and able to work independently with minimal supervision.

What You Will Do

• Define and develop telecommunications solutions for customer problems, including hardware, software, or system functionality
• Work closely with business partners to develop requirements, business cases, and cost estimates
• Design, develop, deploy, and test features that meet business needs
• Evaluate all aspects of a solution, including localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security, and compliance
• Administer telecommunications networks and services to ensure secure, high-performance connectivity
• Troubleshoot and resolve problems, isolating, reproducing, and resolving issues using available systems and tools
• Manage 3rd party telecom carriers and mobile providers, keeping abreast of vendor technology roadmaps
• Anticipate, promote, and drive technical uplift initiatives, such as upgrades and re-platforming
• Deliver product and related technical training/mentoring to other support staff, ensuring successful knowledge transfer
• Participate in a shift and on-call roster as necessary, providing support coverage during non-business hours

What We Are Looking For

• 4+ years of experience in telephony engineering, including VoIP and Unified Communications
• Experience working in a corporate environment with large contact centers, preferably with cloud-based IP telephony solutions
• Strong understanding of Genesys platform architecture in a multi-site environment
• Associate degree in a technology-related field, or equivalent experience
• Experience implementing Unified Communication products and solutions, including product reviews, integration requirements, and cost factoring
• Knowledge of phone number management and administration, Session Border Controllers (SBC), and ITSP's
• Understanding of network design, implementation, and support in redundant, dynamic, multi-homed configurations and SIP infrastructure
• Ability to communicate effectively with technical and non-technical team members
• Strong cross-functional leadership and project organization skills

Nice to Have

• Experience with SMS protocols, systems, carrier regulations, and industry best practices
• Knowledge of network security and compliance, including data protection and encryption
• Familiarity with cloud-based telephony solutions and their integration with existing infrastructure
• Certification in telecommunications or a related field, such as CCNA or CCNP

Benefits and Perks

• Competitive salary and benefits package
• Flexible scheduling and remote work options
• Opportunities for professional growth and development
• Access to cutting-edge technologies and tools
• Collaborative and dynamic work environment
• Recognition and reward for outstanding performance
• Comprehensive health insurance and wellness programs
• Generous PTO and vacation time
• Retirement savings plan and matching contributions

• Tip: Highlight your experience with telecommunications systems, including VoIP and Unified Communications, and be prepared to provide specific examples of your work.
• Tip: Familiarize yourself with the company's technology stack, including Genesys platform architecture, and be ready to discuss your experience with similar systems.
• Tip: Emphasize your problem-solving and analytical skills, as well as your ability to communicate effectively with technical and non-technical team members.
• Tip: Be prepared to discuss your experience with network design, implementation, and support, including redundant, dynamic, multi-homed configurations and SIP infrastructure.
• Tip: Show a willingness to learn and adapt to new technologies and systems, and highlight any relevant certifications or training you have received.
• Tip: Prepare to discuss your experience with remote work and flexible scheduling, and be ready to provide examples of how you have managed your time and prioritized tasks in a remote environment.
• Tip: Research the company culture and values, and be prepared to discuss how your own values and work style align with those of the company.