TEST Director - RM2
WFA Digital Insight
As demand for AI-powered customer success specialists grows, with a 25% increase in 2025, roles like this TEST Director position at Gainsight are highly sought after. With the ability to work remotely, this role offers a unique blend of autonomy and collaboration. To succeed, candidates will need a strong background in digital skills and remote work experience. Gainsight stands out for its commitment to innovation and customer-centric approach, making it an attractive option for those looking to make a real impact. Before applying, candidates should be prepared to showcase their ability to drive growth and retention through AI-driven insights.
Job Description
About the Role
The TEST Director - RM2 role at Gainsight is a critical position that will lead the development and implementation of AI-driven customer success strategies. As a key member of the team, this role will work closely with cross-functional teams to drive retention and growth through innovative solutions. The ideal candidate will have a strong background in digital skills, remote work experience, and a proven track record of driving success through data-driven insights.The role entails day-to-day management of customer success initiatives, including the development and execution of strategies to improve customer retention and growth. The successful candidate will be able to work collaboratively with teams to identify opportunities and develop solutions to drive business outcomes.
As part of the Gainsight team, the TEST Director - RM2 will be part of a dynamic and innovative company that is shaping the future of customer success. With a growing suite of products and a strong commitment to customer-centricity, this role offers the opportunity to make a real impact on the business.
What You Will Do
- Develop and implement AI-driven customer success strategies to drive retention and growth
- Work closely with cross-functional teams to identify opportunities and develop solutions to drive business outcomes
- Analyze data to inform customer success initiatives and measure the effectiveness of strategies
- Collaborate with the sales team to develop and execute account plans
- Manage and develop a team of customer success professionals
- Identify and mitigate risk to customer retention and growth
- Develop and maintain relationships with key customers and stakeholders
- Stay up-to-date with industry trends and developments in AI-driven customer success
- Participate in the development of the company's overall customer success strategy
- Collaborate with the product team to inform product development and roadmap
What We Are Looking For
- 5+ years of experience in customer success, sales, or a related field
- Strong background in digital skills, including experience with AI-driven customer success platforms
- Proven track record of driving retention and growth through data-driven insights
- Experience working remotely and managing distributed teams
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Strong analytical and problem-solving skills
- Experience with customer success metrics and benchmarking
Nice to Have
- Experience with Gainsight's CustomerOS platform
- Certification in customer success or a related field
- Experience with AI-driven customer success initiatives
- Familiarity with agile development methodologies
Benefits and Perks
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) plan and retirement savings options
- Flexible PTO and remote work options
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
- 0,000 lifetime fertility stipend
- Opportunities for career development and professional growth
- Collaborative and dynamic work environment
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.