Therapy Support Specialist

## About the Role The Therapy Support Specialist role at Noctrix Health is a unique opportunity to join a pioneering team that is redefining the treatment of chronic neurological disorders. As a key member of the customer care team, you will work closely with patients and clinicians to ensure a seamless onboarding experience and provide ongoing support for the effective use of Nidra therapy. Your work will be crucial in representing Noctrix Health and upholding the company's mission to deliver prescription-grade therapy with an outstanding user experience.

Day-to-day, you will engage with patients and clinicians through various channels, including phone and video calls, text, email, and chat, to provide personalized activation sessions and proactive and reactive remote therapy support. Your consultative approach will be instrumental in capturing clinical support needs and providing valuable feedback to the marketing, sales, and product development teams. This role also involves collaboration with clinicians and functional organizations to define additional training requirements, ensuring that the support provided is comprehensive and aligned with the needs of both patients and healthcare professionals.

Noctrix Health's innovative approach to healthcare, coupled with its commitment to improving lives, makes this role particularly appealing to those who are passionate about healthcare and technology. Reporting to the leader of Customer Care, this position offers the flexibility to work remotely, aligning with the current shift towards remote work and providing an opportunity for professionals to contribute to meaningful change from anywhere in the world.

## What You Will Do - Represent Noctrix Health in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support.

• Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of Nidra therapy.
• Capture therapy support needs and provide valuable feedback to the product management and development teams to enhance the therapy support experience.
• Collaborate with clinicians and functional organizations to recommend content for training courses and materials, ensuring that the support provided is current and relevant.
• Maintain existing relationships with patients, as well as our clinical and business partners, to foster a community of care and support.
• Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management.
• Work closely with the marketing, sales, and product development teams to provide insights that can inform product improvements and marketing strategies.
• Develop and maintain a deep understanding of Nidra therapy and its applications to provide expert support and guidance.
• Participate in ongoing training and professional development to stay updated on the latest in therapy support and healthcare technology.

## What We Are Looking For - High school diploma required; an associate or bachelor's degree in biology or a health-related field is encouraged.

• Proficiency in Salesforce and Excel, with the ability to learn and adapt to new software and technologies.
• Excellent communication and interpersonal skills, with the ability to engage with patients, clinicians, and other stakeholders effectively.
• Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
• Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
• Experience in healthcare or a related field, with a strong understanding of patient care and support.
• Ability to work remotely and manage time effectively to ensure productivity and performance.
• Strong analytical skills, with the ability to interpret data and provide actionable insights.
• Commitment to delivering high-quality support and upholding the standards of EXCELLENCY in patient care.

## Nice to Have - Certification in a health-related field or a relevant professional certification.

• Experience with wearable therapy technology or similar medical devices.
• Knowledge of marketing and sales principles, with the ability to provide feedback that can inform business strategies.
• Experience working in a customer-facing role, with a strong track record of customer satisfaction.
• Familiarity with training and development principles, with the ability to contribute to the creation of training materials.

## Benefits and Perks - The opportunity to work with a pioneering company that is transforming the healthcare landscape.

• Flexible remote work arrangements, allowing for a better work-life balance.
• Access to the latest technology and tools, including Salesforce and other software relevant to the role.
• Ongoing training and professional development opportunities to enhance skills and knowledge.
• A dynamic and supportive work environment that values innovation and collaboration.
• Competitive compensation package, with benefits that support the well-being of employees.
• The chance to be part of a community that is dedicated to improving lives and delivering meaningful change.
• Recognition and reward for outstanding performance and contributions to the company's mission.

- Ensure you have a stable and reliable internet connection for remote work, as well as a quiet and dedicated workspace.

• Highlight any experience with Salesforce and Excel in your application, and be prepared to demonstrate your proficiency.
• Showcase your understanding of healthcare and therapy support by including relevant coursework, certifications, or professional development in your application.
• Prepare for your interview by researching Noctrix Health's mission, values, and products, and be ready to discuss how your skills and experience align with the company's goals.
• Consider creating a portfolio or examples of your work that demonstrate your ability to provide exceptional therapy support and collaborate with diverse teams.
• When discussing salary, be prepared to negotiate based on your research of the market rate for similar roles, and consider the overall compensation package, including benefits and perks.
• Red flags to watch for during the application process include lack of transparency about the role, unclear expectations, or insufficient information about the company culture and values.