TikTok Shop Affiliate Support

About the Role

The role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. You'll be working closely with the team to drive growth and engagement, and will have the opportunity to develop your skills in influencer marketing, affiliate marketing, and social commerce.

As a remote worker, you'll have the flexibility to work from anywhere, but you'll need to be highly self-motivated and disciplined to succeed in this role. The company is looking for someone who is passionate about e-commerce, social media, and digital marketing, and who is eager to learn and grow with the team.

What You Will Do

• Respond to creator inquiries using approved messaging templates
• Support creators with questions related to campaigns, samples, commissions, and account information
• Escalate complex or sensitive issues to the appropriate team members
• Review and process creator sample requests, approving or declining based on established brand guidelines
• Maintain clean and organized approval queues, ensuring timely follow-up and communication with creators
• Evaluate creators for brand fit, content quality, engagement, and compliance, identifying potential brand safety or compliance concerns
• Review submitted content to ensure it aligns with campaign requirements, providing feedback and guidance to creators as needed
• Send creator outreach messages and campaign invitations, tracking responses and assisting with campaign coordination
• Support active affiliate campaigns, ensuring timely follow-up and communication with creators
• Monitor assigned TikTok Shop accounts, completing daily operational tasks and maintaining accurate records and reports
• Communicate blockers and workload concerns proactively, identifying areas for process improvement and implementing solutions

What We Are Looking For

• 1+ year of experience in influencer marketing, affiliate marketing, social commerce, customer support, e-commerce, or digital marketing
• Strong written communication skills, with excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment, with a proactive mindset and strong problem-solving skills
• Advanced English proficiency (C1/C2) with excellent written and verbal communication skills
• Experience using TikTok Shop Seller Center or Affiliate Center, with familiarity with creator outreach and content moderation
• Agency or multi-client experience, with a strong understanding of the e-commerce and social media landscape
• Experience working with spreadsheets, project management tools, or CRM platforms, with a strong ability to learn and adapt to new systems

Nice to Have

• Experience supporting influencer or affiliate campaigns, with a strong understanding of creator relationships and affiliate programs
• Familiarity with social media analytics tools, with the ability to track and analyze campaign performance
• Experience working in a remote team environment, with a strong ability to communicate and collaborate with colleagues

Benefits and Perks

• Competitive compensation package, with opportunities for professional growth and development
• Flexible remote work arrangements, with the ability to work from anywhere
• Access to cutting-edge tools and technologies, with ongoing training and support
• Collaborative and dynamic team environment, with a strong focus on innovation and creativity
• Opportunities for professional development and growth, with a clear path for career advancement
• Comprehensive benefits package, including health insurance, retirement planning, and paid time off,

• Develop a strong understanding of TikTok's community guidelines and terms of service to ensure compliance and avoid account suspension
• Build a portfolio of successful campaigns or projects that demonstrate your skills in influencer marketing, affiliate marketing, or social commerce
• Practice your communication skills, including writing and speaking, to ensure you can effectively collaborate with creators and colleagues
• Familiarize yourself with TikTok Shop Seller Center or Affiliate Center, and be prepared to discuss your experience and skills in these areas
• Be prepared to provide specific examples of your experience and skills, and be ready to discuss your approach to problem-solving and campaign management
• Research the company and the role, and be prepared to discuss your qualifications and fit for the position
• Consider obtaining certifications in digital marketing or social media to demonstrate your expertise and commitment to the field