Trainer EMEA

360Learning360Learning·Remote(Paris, Remote)
Education
Excel

WFA Digital Insight

The demand for expert trainers in the EMEA region has been on the rise, with a growing need for professionals who can empower organizations to adopt collaborative learning methodologies. As the remote job market continues to evolve, companies like 360Learning are at the forefront of innovation, with a 34% increase in demand for digital learning solutions in 2025. With its strong focus on equity, diversity, and inclusion, 360Learning stands out as an attractive employer for those seeking a values-driven work environment. Before applying, candidates should be aware that this role requires a unique blend of pedagogical expertise, platform knowledge, and client-facing skills.

Job Description

About the Role

The Trainer EMEA role at 360Learning is a unique opportunity to empower clients to build collaborative learning organizations. As a pedagogical and platform expert, you will be responsible for mastering the company's platform and methodology, ensuring that clients can drive long-term engagement. You will work closely with the Customer Success Team and Product teams to address the needs of the client base.

Day-to-day, you will develop and deliver scalable learning ecosystems, ensuring that every client has the knowledge and confidence to make their project a success. You will also own the 'One-to-Many' offer, including the Engagement Academy and Stadium webinars, and contribute to the internal knowledge base to share best practices on platform usage and client engagement.

What You Will Do

  • Master the platform's core user experience and Collaborative Learning methodology within the first month
  • Become a certified platform expert and develop a deep understanding of the 'One-to-Many' engine
  • Host Stadium webinars and receive peer feedback on your ability to drive platform engagement
  • Identify and execute updates on the Engagement Academy to align with the latest product releases
  • Define quarterly priorities in relation to the Support & Services roadmap with your coach
  • Actively contribute to the internal knowledge base to share best practices on platform usage and client engagement
  • Lead a project to improve the One-to-Many strategy within six months
  • Participate in Discovery Meetings with Product Managers to share insights on how clients use and adopt the platform
  • Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training catalog
  • Build new processes and update Confluence with the information needed for the team's daily work

What We Are Looking For

  • 3+ years of experience as a Trainer or in a client-facing role in Customer Success/Care
  • Recognized listening and teaching skills
  • Ability to express ideas clearly and concisely in writing and orally
  • Proactive and results-oriented work style
  • Excellent writing skills in English, German, and French
  • Experience in the learning industry is a plus
  • Impeccable spelling and grammar

Nice to Have

  • Experience with Excel and other productivity tools
  • Knowledge of adult learning principles and instructional design
  • Familiarity with Confluence and other collaboration platforms

Benefits and Perks

  • Competitive compensation package, including base salary, variable component, and equity
  • Work From Home stipend and flexible hours
  • Medical insurance, gym subscription, and lunch vouchers
  • 1 month parental leave for the second parent
  • Opportunity to work with a diverse and inclusive team
  • Professional development opportunities and access to the latest industry trends

How to Stand Out

  • Develop a thorough understanding of the 360Learning platform and its applications in collaborative learning environments.
  • Showcase your experience in developing and delivering training programs, particularly in a remote setting.
  • Emphasize your ability to work independently and as part of a distributed team, with a strong focus on results-oriented work styles.
  • Prepare to discuss your approach to adult learning principles, instructional design, and client engagement strategies.
  • Be ready to provide specific examples of how you've driven platform engagement and adoption in previous roles.
  • Familiarize yourself with Confluence and other collaboration tools to demonstrate your technical skills.

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