Training Operations Intern / Werkstudent:in

Bots and People Product GmbH·Remote(Berlin)
Operations
HubSpotExcel

WFA Digital Insight

In the current remote job market, demand for professionals skilled in both administrative tasks and AI automation is on the rise. With the growth of digital transformation, companies like Bots and People are looking for talent who can bridge the gap between operational efficiency and innovative technology. As a training operations intern, you'll have the unique opportunity to work with a team that's at the forefront of AI adoption in enterprises, having trained over 80,000 employees. Given the increasing importance of AI and automation, skills in Excel, project management, and AI tools are in high demand. Before applying, candidates should be prepared to showcase their ability to learn quickly, automate processes, and thrive in a fast-paced environment.

Job Description

About the Role

As a Training Operations Intern at Bots and People, you will play a crucial role in the operational backbone of the company's training delivery. This involves planning and managing training sessions, coordinating with trainers and clients, and ensuring that all administrative tasks are handled efficiently. The twist that makes this role special is the integration of AI automation, where you will have the opportunity to apply AI tools to automate recurring tasks, making your job more efficient and future-proof.

The company, Bots and People, specializes in building learning experiences that help teams adopt automation and AI in a practical, hands-on way. With a core team of 10 people and over 50 freelance trainers, the company has already made a significant impact by training 80,000+ employees across 30+ large enterprises. As an intern, you will work closely with the Head of Learning & Operations, the learning team, and the trainer network to ensure smooth operation of training sessions.

Your day-to-day tasks will involve a mix of planning, coordination, and automation. You will be responsible for aligning trainers with upcoming sessions, managing communications with learners, and translating materials between German and English. On the project controlling side, you will use Excel to track project progress, produce attendance reports, and prepare numbers for impact reviews. A significant part of your role will also involve identifying areas where AI automation can streamline processes, building automations using AI tools, and improving the internal Excel setup for better scalability.

What You Will Do

  • Plan and schedule training sessions with trainers and clients across multiple enterprise projects in parallel
  • Align with trainers on upcoming sessions, preparation needs, and logistics
  • Coordinate meetings between internal team, trainers, and client stakeholders
  • Send communications to learners: invitations, reminders, pre-work, follow-ups
  • Translate presentations and session materials between German and English
  • Manage session rescheduling when changes occur
  • Run session aftercare: materials handover, follow-up messages, open questions
  • Produce attendance reports for clients and internal tracking
  • Prepare numbers for impact reviews (NPS, completions, adoption KPIs)
  • Send purchase orders to trainers based on confirmed bookings
  • Check incoming trainer invoices against POs and project plans, flag any discrepancies
  • Identify recurring admin tasks for AI automation
  • Build automations using AI tools, Power Automate, Make, Zapier, custom GPTs, or agent builders
  • Improve internal Excel and project controlling setup for scalability

What We Are Looking For

  • Genuine love for admin work, structure, and clean data
  • Advanced Excel skills: pivots, lookups, nested formulas, conditional logic, data validation, ideally Power Query
  • Super detail-oriented: ability to catch minor errors and discrepancies
  • Reliable and structured: ability to take over tasks and ensure their completion
  • Genuine curiosity about AI: experience or interest in playing around with ChatGPT, Claude, or similar tools
  • Solid German and English skills: ability to communicate fluently and translate materials
  • Currently enrolled at a university or recent graduate

Nice to Have

  • Experience with project management tools
  • Basic understanding of AI and automation principles
  • Familiarity with Google Suite or similar productivity tools
  • Previous experience in a similar admin or operational role

Benefits and Perks

  • Opportunity to work with a growing company at the forefront of AI adoption
  • Hands-on experience with AI automation tools
  • Collaborative and dynamic work environment
  • Professional development opportunities
  • Flexible working hours and remote work options
  • Access to cutting-edge technology and tools
  • Chance to build a network of professionals in the AI and automation field

How to Stand Out

  • Ensure your Excel skills are up-to-date, including advanced functions like pivots and Power Query, as these will be crucial for your daily tasks.
  • Showcase your ability to learn and adapt quickly, especially with AI tools and automation software.
  • Highlight any experience or projects where you've automated tasks or improved processes, even if it was in a volunteer or academic setting.
  • Be prepared to discuss your understanding of AI and its potential applications in administrative tasks.
  • When preparing for the interview, review the company's website and materials to understand their approach to AI adoption and training delivery.
  • In your application, provide specific examples of how you've managed multiple tasks or projects simultaneously and how you ensure attention to detail in your work.
  • If possible, create a simple automation or tool using AI or related technologies to demonstrate your skills and curiosity.

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