Training Specialist
WFA Digital Insight
The demand for skilled training specialists has surged, with a 25% increase in job postings over the past year. In the current remote job market, professionals with expertise in creating engaging learning resources are highly sought after. Playlist, a pioneer in intentional living, is looking for a Training Specialist to design and deliver scalable training programs. With the company's focus on fostering meaningful connections, this role is an exciting opportunity for those passionate about education and customer satisfaction. Before applying, candidates should be aware of the importance of adult learning principles, instructional design methodologies, and virtual learning best practices, as well as the need for strong communication and interpersonal skills.
Job Description
About the Role
The Training Specialist will play a vital role in designing, developing, and delivering training programs that support business goals, customer outcomes, and internal enablement. This role will partner closely with stakeholders across the business to understand learner needs and create engaging resources that drive product adoption and customer satisfaction. As part of the Playlist team, the Training Specialist will work in a dynamic environment that values intentional living and meaningful connections.The successful candidate will have a strong background in customer service, customer success, or training, with experience in creating and delivering training programs. They will be familiar with Learning Management Systems (LMS) and have a keen eye for detail, ensuring that training materials are accurate, current, and easy to use.
What You Will Do
- Design scalable training programs that support business goals, customer outcomes, and internal enablement
- Develop customer onboarding programs and on-camera instructional videos that accelerate time to value
- Facilitate virtual training sessions and webinars for customers and internal teams
- Partner with cross-functional stakeholders to assess needs and coordinate new learning resources
- Keep training content aligned with product updates, customer workflows, and evolving priorities
- Pilot new training approaches to expand reach and improve learner engagement
- Use feedback, participation data, completion rates, and performance metrics to evaluate effectiveness and refine content
- Maintain training materials to ensure they stay accurate, current, and easy to use
- Collaborate with the product team to create training content that supports product adoption
- Develop accessible learning content, including captions, transcripts, alt text, clear formatting, and inclusive design practices
What We Are Looking For
- 5+ years of customer service, customer success, or training experience in a SaaS business
- 2+ years of experience creating and delivering training, onboarding, or certification programs
- 2+ years of experience using a Learning Management System (LMS) to design, create, and deliver training programs
- Familiarity with Intellum or other LMS platforms
- Strong written and verbal communication skills, including presenting to live and virtual audiences
- Experience measuring training effectiveness using learner feedback, engagement data, completion rates, or performance metrics
- Knowledge of adult learning principles, instructional design methodologies, and best practices for virtual learning
- Excellent communication and interpersonal skills, with the ability to engage and motivate learners of diverse backgrounds
- Ability to work in a fast-paced environment and prioritize multiple tasks
Nice to Have
- Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting, and inclusive design practices
- Familiarity with Excel and other productivity tools
- Experience with video production and editing software
- Certification in instructional design or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Comprehensive health insurance and wellness programs
- Generous paid time off and holiday policy
- Retirement savings plan and stock options
How to Stand Out
- Be prepared to showcase your experience with Learning Management Systems (LMS) and training program development
- Highlight your ability to create engaging and accessible learning content, including on-camera instructional videos
- Emphasize your strong communication and interpersonal skills, with examples of successful training sessions or webinars
- Showcase your knowledge of adult learning principles and instructional design methodologies
- Be prepared to discuss your experience with measuring training effectiveness and refining content based on feedback and metrics
- Consider creating a portfolio of your training programs or onboarding materials to demonstrate your skills
- Research the company culture and values to understand how your skills and experience align with Playlist's mission
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