Travel Agent, Full Service, Travel Contact Center
WFA Digital Insight
The demand for skilled travel agents has grown significantly in recent years, with a 25% increase in remote travel jobs in 2025. As the travel industry continues to evolve, companies like AAA are looking for professionals with a strong understanding of digital tools and exceptional customer service skills. With the rise of online booking platforms, travel agents must be able to navigate complex systems and provide personalized experiences for clients. AAA stands out for its commitment to providing comprehensive training and support for its remote employees.
Job Description
About the Role
The Travel Agent role at AAA is a unique opportunity to work with a reputable company and provide exceptional service to members and non-members. As a full-service travel agent, you will be responsible for managing sales and service through multiple communication channels, including phone, email, and web chat. You will utilize your knowledge of the travel industry to resolve complex travel-related issues and provide personalized recommendations to clients.The role is part of a larger travel contact center team, and you will be working closely with other agents to provide seamless support to clients. You will also have access to comprehensive training and resources to help you succeed in your role.
What You Will Do
- Serve members and non-members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products
- Book and counsel members and non-members on all domestic and international travel needs, including fully independent travel
- Operate and become familiar with all AAA travel systems and applicable travel partner booking sites
- Comply with all ARC regulations and Club policies and procedures in the collection and handling of assets
- Maintain audit-compliant files and index relevant travel documents using the DocuWare storage platform
- Answer and accurately process incoming telephone calls, emails, and web chat sessions related to AAA travel
- Demonstrate creative problem-solving skills and identify alternatives
- Keep current on new developments, products, services, policy changes, and apply them correctly in performing tasks
- Mentor other Travel Contact Center Associates
- Maintain working knowledge of all Club travel promotions and offerings to assist callers with their travel plans
What We Are Looking For
- High school diploma or equivalent, with a graduate of an accredited travel school preferred
- Two years of leisure travel industry experience, including working knowledge of an automated airline reservation and ticketing system
- Proficiency in utilizing online travel resources and booking engines
- Ability to attend all training sessions, with paid virtual training beginning on July 13, 2026
- Strong communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of travel industry regulations and standards
Nice to Have
- Experience with travel contact center software and technology
- Familiarity with AAA travel systems and policies
- Certification in travel industry specialties, such as cruise or tour operations
- Bilingual or multilingual skills
Benefits and Perks
- Competitive base hourly rate, with a starting base compensation range of 6.10 - $30.00
- Monthly incentives based on individual sales and bookings
- Paid virtual training and ongoing support
- All required computer equipment provided by AAA Club Alliance and shipped directly to your home
- Health insurance, including medical, vision, prescription drug, and dental coverage
- Flexible spending accounts and wellness programs
- 401(k) with employer match and free AAA membership
How to Stand Out
- Develop a strong understanding of travel industry regulations and standards to stand out in your application
- Highlight your experience with digital tools and technology, such as travel contact center software and online booking platforms
- Showcase your customer service skills and ability to work in a fast-paced environment
- Be prepared to discuss your knowledge of travel industry trends and developments in your interview
- Consider obtaining certifications in travel industry specialties to demonstrate your expertise and commitment to the field
- Research AAA's company culture and values to demonstrate your alignment with the organization's mission
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