Travel Consultant وكيل سفر (العمل عن بُعد)

About the Role

The travel industry is a dynamic and fast-paced environment, and as a Travel Consultant, you will need to be adaptable and able to work under pressure, especially during peak travel seasons. Your expertise in Sabre GDS and hotel booking platforms will be essential in managing bookings and ensuring that clients receive the best possible deals.

The company is committed to delivering exceptional customer service, and as a Travel Consultant, you will be expected to maintain high standards of professionalism and courtesy when dealing with clients. Your ability to communicate fluently in English and Khaleeji or Lebanese dialect will be a significant asset in building strong relationships with clients.

What You Will Do

• Provide professional support to clients via WhatsApp and phone calls, understanding their travel needs and preferences
• Recommend destinations, packages, and services that match client preferences and budgets
• Handle bookings for flights, hotels, insurance, and related services
• Manage reservations using Sabre GDS (flights) and hotel systems such as TBO Holidays
• Prepare and present customized travel packages to clients
• Oversee payments and client records with accuracy and confidentiality
• Resolve issues, complaints, or itinerary changes in a professional manner
• Meet and exceed monthly sales and profit targets
• Stay up-to-date with industry trends and developments to continuously improve knowledge and skills

What We Are Looking For

• Minimum 2 years of proven experience in a travel agency or tourism company
• Hands-on expertise in Sabre GDS (flight bookings)
• Experience with hotel booking platforms (TBO Holidays or similar)
• Strong English communication skills (other languages are a plus)
• Ability to communicate fluently in Khaleeji (Gulf) or Lebanese dialect
• Excellent customer service and communication skills (mainly via phone/WhatsApp)
• Ability to work under pressure, especially during peak travel seasons
• Personal travel experience is an added advantage

Nice to Have

• Experience with other travel management systems or software
• Knowledge of travel industry trends and developments
• Certification in travel and tourism or a related field

Benefits and Perks

• Competitive salary package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Access to industry-leading travel management systems and tools
• Professional training and development programs
• Health and wellness programs
• Recognition and reward programs for outstanding performance

• Ensure you have a strong understanding of Sabre GDS and hotel booking platforms, and be prepared to provide examples of your experience with these systems.
• Develop your customer service skills, including active listening, empathy, and problem-solving, to deliver exceptional client experiences.
• Stay up-to-date with industry trends and developments to continuously improve your knowledge and skills.
• Prepare a portfolio of your work, including examples of customized travel packages and client testimonials, to demonstrate your expertise.
• Be prepared to discuss your experience working under pressure and your ability to manage multiple bookings and client relationships simultaneously.
• Research the company and the role to understand the company culture and values, and be prepared to ask informed questions during the interview process.
• Highlight your language skills, including English and Khaleeji or Lebanese dialect, and be prepared to demonstrate your ability to communicate effectively with clients.