Triage Medical Assistant
WFA Digital Insight
As demand for telehealth services continues to rise, remote medical assistant roles are becoming increasingly vital. With a growth rate of 23% in 2025, the need for skilled professionals in this field is outpacing other healthcare roles. Apex Skin's commitment to providing exceptional patient experiences and education makes this a standout opportunity for those passionate about delivering high-quality care. Candidates should be prepared to showcase their Excel skills, attention to detail, and ability to multitask in a fast-paced environment. Before applying, consider the importance of strong communication skills and clinical judgment in this role.
Job Description
About the Role
Apex Skin is a physician-led dermatology practice dedicated to delivering exceptional patient experiences through prompt access to care, service, and education. As a Triage Medical Assistant, you will play a critical role in supporting patient care through high-volume phone interactions and care coordination. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced, call-driven environment.The ideal candidate is organized, efficient, and committed to delivering excellent patient care. You will be part of a team that values excellence, empathy, and teamwork, and you will have the opportunity to make a meaningful impact on the lives of patients.
Apex Skin is committed to creating a supportive, patient-focused environment, and this role is no exception. You will be working remotely, which requires a high level of self-motivation and discipline, but also offers the flexibility to work from anywhere and achieve a better work-life balance.
What You Will Do
- Manage high-volume inbound calls throughout the day, triaging patient needs using appropriate clinical judgment
- Communicate effectively with providers and office teams regarding patient care plans
- Provide patients with pathology results and follow-up instructions
- Schedule appointments, including surgeries and procedures, when additional support is needed
- Process prescription refill requests and send prescriptions as directed
- Verify insurance information and collect patient payments
- Submit and update prior authorizations
- Accurately document patient interactions and create tasks within ModMed EHR for office teams
- Handle calls from patients, providers, hospitals, and other healthcare entities, determining urgency and appropriate resolution
- Perform additional duties and special projects as assigned
What We Are Looking For
- Strong communication skills and ability to multitask in a fast-paced environment
- Proficiency in Excel and ability to learn new software systems
- Clinical judgment and ability to triage patient needs effectively
- Experience working in a healthcare setting, preferably in a dermatology practice
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Commitment to delivering excellent patient care and customer service
Nice to Have
- Experience with electronic health records (EHRs) and practice management systems
- Certification as a medical assistant or related field
- Bilingual or multilingual skills
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work remotely and achieve a better work-life balance
- Professional development and continuing education opportunities
- Collaborative and supportive work environment
- Recognition and reward for outstanding performance
- Access to cutting-edge technology and software systems
- Comprehensive health insurance and paid time off
How to Stand Out
- Be prepared to showcase your Excel skills and ability to learn new software systems
- Highlight your experience working in a healthcare setting, preferably in a dermatology practice
- Emphasize your strong communication skills and ability to multitask in a fast-paced environment
- Make sure to mention your certification as a medical assistant or related field, if applicable
- Research Apex Skin's values and mission, and be prepared to explain how your skills and experience align with their goals
- Practice your clinical judgment and ability to triage patient needs effectively, and be prepared to provide examples during the interview process
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