UK Support Specialist

Substack·Remote(London)
Support
Excel

WFA Digital Insight

As demand for paid media specialists continues to rise, companies like Substack are seeking skilled support specialists to empower their creators. With a growing need for international support, this UK-based role offers a unique chance to work with a leading platform. Candidates with experience in technical support and data analysis are in high demand, and this role requires a strong ability to work autonomously.

Job Description

About the Role

Substack is a platform that gives creators the power to publish and monetize their work directly to their audiences. The Support Team is a small, in-house team dedicated to educating and advocating for creators.

Responsibilities

  • Provide efficient, professional support to creators and subscribers via email and live chat
  • Resolve questions, bugs, feedback, and general inquiries, averaging at least 200-300 tickets per week
  • Participate in team meetings and project work
  • Create and share organized and actionable feedback for internal teams

Requirements

  • 2+ years of experience working in technical support
  • Experience with payment processing systems and data analysis
  • Ability to work autonomously and support users through various channels

How to Stand Out

  • Be prepared to provide examples of times when you had to resolve complex technical issues autonomously.
  • Familiarize yourself with Substack's platform and mission to demonstrate your passion for the company.
  • Highlight any experience you have with Zendesk, Stripe, or other relevant tools.
  • Practice your live chat support skills to ensure you can provide efficient support in a fast-paced environment.
  • Showcase your ability to work independently and prioritize tasks effectively.

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