User Centered Design Lead

About the Role

The role is ideal for someone who enjoys working independently in a fast-paced, remote-first organization and is comfortable collaborating with designers, developers, writers, and account managers to embed user-centered design thinking into everything the company does. The User Centered Design Lead will be responsible for creating and documenting UX guidelines, workflows, and toolkits for scale, developing methodologies to gather meaningful usability insights across a large client base, and leading user research and testing efforts for new and existing client websites.

What You Will Do

• Build and operationalize user-centered design processes across client website projects
• Define and implement frameworks for research, journey mapping, and usability testing
• Advocate for the user at every stage of the design and development process
• Work closely with internal stakeholders, including designers, developers, writers, and account managers
• Partner with the experimentation and optimization team to evolve post-launch testing strategy beyond A/B tests
• Collaborate with design leadership and product owners to align UX goals with business objectives
• Lead user research and testing efforts for new and existing client websites
• Create and document UX guidelines, workflows, and toolkits for scale
• Develop methodologies to gather meaningful usability insights across a large client base

What We Are Looking For

• 5 to 7 years of experience in user experience design, with a strong focus on user research, testing, and journey mapping
• Experience in or adjacent to the eye care or healthcare industry is highly preferred
• Proven ability to build or lead UX practices from scratch in a cross-functional environment
• Excellent communication, collaboration, and facilitation skills
• Comfort working independently in a fast-paced, remote-first organization
• Deep understanding of UX principles, research methods, and usability best practices
• Hands-on experience developing user journeys, personas, wireframes, and prototypes
• Strong analytical thinking and the ability to translate insights into actionable design improvements
• Familiarity with qualitative and quantitative testing methods

Nice to Have

• Experience with design and project management tools such as Figma, Sketch, and Asana
• Knowledge of front-end development principles and how they impact UX design
• Certification in UX design or a related field, although practical expertise is valued more

About the Company

As a fully remote global workforce, Careers prioritizes clear communication, good judgment, and steady execution. The company values trust, autonomy, and flexibility, allowing team members to manage their work without micromanagement. This means asking smart questions early, owning decisions, and showing up with care and clarity.

Benefits and Perks

• Competitive salary
• Opportunity to work with a leading company in the eyecare and healthcare industry
• Collaborative and dynamic remote work environment
• Professional development and growth opportunities
• Flexible working hours and autonomy to manage your work
• Access to the latest design and project management tools
• Annual performance reviews and salary adjustments
• Comprehensive health insurance and benefits package

• Ensure your portfolio showcases user-centered design projects, highlighting your process, and the impact of your design decisions on user experience and business outcomes.
• Develop a deep understanding of the eyecare and healthcare industry, including current trends, challenges, and innovations, to stand out in your application and during interviews.
• Be prepared to discuss your experience with design systems, user research methods, and how you've applied these in previous roles to drive business growth and improve customer satisfaction.
• Showcase your ability to lead cross-functional teams and collaborate effectively with stakeholders, including designers, developers, and product owners, to demonstrate your capacity for strategic thinking and effective communication.
• Consider highlighting any certifications or ongoing education in UX design, as this demonstrates your commitment to ongoing learning and professional development in the field.
• When negotiating salary, consider factors such as the cost of living in your area, industry standards for UX design professionals, and the value you bring to the company based on your experience and skills.