User Researcher

## About the Role As a User Researcher at Wealth Wizards, you will play a pivotal role in understanding the needs of the users of financial wellbeing products. Your day-to-day tasks will involve conducting qualitative and quantitative research to inform product development. You will be part of a team that values the craft of research and is committed to democratizing it across the business. This is a unique opportunity to grow within a role that is central to the company's mission of making financial advice accessible to everyone.

The role of a User Researcher at Wealth Wizards is multifaceted, requiring a deep understanding of user behavior, market trends, and the ability to communicate complex research findings in a clear and actionable manner. You will work closely with the design team, product managers, and engineers to ensure that user needs are at the heart of every product decision. Given the regulated nature of the financial services industry, a strong understanding of how to navigate these complexities is essential.

Wealth Wizards is committed to fostering a culture of openness, curiosity, and continuous improvement. As such, the ideal candidate will not only have a solid foundation in research methods but also a collaborative mindset, a genuine interest in improving people's financial wellbeing, and the ability to contribute to a culture that values psychological safety and learning.

## What You Will Do - Conduct qualitative and quantitative research across the product portfolio, including user interviews, usability testing, and surveys.

• Support teams with their research needs, adapting to shifting priorities as the business requires.
• Maintain methodological rigor across all research methods, ensuring that research is free from bias and produces evidence that holds up to scrutiny.
• Feed findings back into the central research repository, contributing to a shared, searchable knowledge base that grows in value over time.
• Support the operational side of research, including creating and maintaining test scripts and evolving tooling and practices.
• Help democratize research by supporting colleagues across the business to run their own studies with methodological rigor.
• Communicate findings clearly and confidently, making research accessible to non-research audiences, including senior stakeholders.
• Contribute to a culture of openness, curiosity, and continuous improvement within the design team and the wider organization.
• Participate in the development of research strategies and plans that align with the company's overall mission and objectives.
• Collaborate with the product team to integrate research findings into product development, ensuring that user needs are met.

## What We Are Looking For - Solid, demonstrable research skills across both qualitative and quantitative methods.

• Genuine curiosity about user behavior and business decisions, with a desire to understand the 'why' behind them.
• Strong communication skills, with the ability to articulate findings clearly and make research accessible to non-research audiences.
• Confidence in working with and presenting to stakeholders at all levels, including senior colleagues.
• Ability to navigate regulated financial services conversations with credibility.
• A collaborative mindset, comfortable working alongside designers, product managers, and engineers.
• A genuine interest in improving people's financial wellbeing.
• Experience with research tools and software, with the ability to learn new tools as needed.
• Understanding of agile development methodologies and how research fits into these processes.

## Nice to Have - Experience in the financial services sector, particularly in a role involving research or product development.

• Knowledge of design thinking principles and how they apply to product development.
• Certification in research methods or a related field.
• Experience with remote work tools and practices, and the ability to work effectively in a distributed team.

## Benefits and Perks - Flexible working arrangements that prioritize a sustainable work-life balance.

• Collaborative learning culture that promotes psychological safety.
• 25 days of annual leave plus all bank holidays.
• Company pension with up to 10% employer contribution.
• Opportunities for professional growth and development in a dynamic and supportive environment.
• Access to the latest tools and technologies to support your work.
• A stipend for home office setup and ongoing support for remote work needs.
• Health and wellness programs to support your physical and mental health.

- Develop a Strong Portfolio: Showcase your research skills with a portfolio that includes examples of qualitative and quantitative research projects, highlighting your ability to communicate complex findings effectively.

• Stay Updated on Industry Trends: Regularly read industry publications and attend webinars to stay informed about the latest developments in user research and financial services technology.
• Practice Your Presentation Skills: Be prepared to present your research findings confidently to both technical and non-technical stakeholders, focusing on clarity and actionable insights.
• Highlight Your Curiosity: Demonstrate your genuine interest in understanding user behavior and the 'why' behind business decisions, showcasing your ability to think critically and creatively.
• Prepare for Behavioral Interviews: Review common behavioral interview questions and practice answering them with specific examples from your past research experiences, highlighting your skills and achievements.
• Negotiate Your Salary: Research the market rate for user researchers in the financial services sector and be prepared to negotiate your salary based on your experience and qualifications.
• Look for Red Flags: Pay attention to the company culture and values during the interview process, ensuring they align with your own professional and personal values.