User Safety & Risk Operations Analyst, Global Response
WFA Digital Insight
The demand for digital safety and risk specialists has surged, with a 25% increase in job openings over the past year. As companies expand their online presence, the need for skilled professionals to protect users and platforms from abuse has become increasingly important. Openai, a leader in AI technology, is seeking a User Safety & Risk Operations Analyst to join their team in Dublin, Ireland. With a strong background in trust and safety, compliance, or related fields, and proficiency in Excel, candidates can leverage this role to make a significant impact in the industry. Before applying, candidates should be aware of the role's sensitive nature and the potential for handling disturbing content.
Job Description
About the Role
The User Safety & Risk Operations Analyst will play a critical role in protecting Openai's platform and users from abuse. As part of the Trust & Safety operations team, this position will involve collaborating with internal teams, including Product, Engineering, Legal, and Operations, to design and implement policies, processes, and automated systems to prevent abuse and ensure compliance.The ideal candidate will have experience working in a fast-paced environment, handling sensitive and complex issues, and building processes from scratch. This role may involve working with disturbing content, so a strong stomach and ability to handle sensitive information are essential.
The Trust & Safety operations team is central to Openai's mission, and this role will be instrumental in ensuring the platform's safety and compliance. The team works closely with various stakeholders to deliver the best possible experience to users while minimizing abuse.
What You Will Do
- Work directly with customers to resolve complex trust and safety issues
- Partner with internal teams to develop, implement, and scale new processes and automation strategies
- Build and launch operational processes for human-in-the-loop labeling, user reporting, and content moderation
- Perform risk evaluations and investigations to identify new abuse trends
- Analyze data to identify user trends and drive improvements
- Serve as an incident manager for high-complexity cases
- Equip other teams with training, playbooks, and workflows to drive performance improvements
- Develop a deep understanding of Openai's usage policies and content integrity issues
What We Are Looking For
- 5+ years of experience in trust and safety, compliance, or related fields
- Strong problem-solving skills and ability to comprehend complex technical issues
- Excellent project and program management skills
- Proven experience in scaling operations and building strong relationships cross-functionally
- Ability to prioritize tasks, manage multiple projects, and have a bias for action
- Strong technical or data skills, with proficiency in Excel
- Experience working in a high-paced startup environment
Nice to Have
- Experience with automation strategies and tooling
- Knowledge of AI technology and its applications
- Familiarity with content moderation and user reporting processes
- Certification in a related field, such as compliance or cybersecurity
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a leader in AI technology
- Collaborative and dynamic work environment
- Hybrid work model with 3 days in the office per week
- Relocation assistance for new employees
- Professional development opportunities
- Access to cutting-edge technology and tools
How to Stand Out
- To stand out as a candidate, highlight your experience working with sensitive and complex issues, and demonstrate your ability to build processes from scratch.
- Make sure to emphasize your technical skills, particularly proficiency in Excel, and any experience with automation strategies and tooling.
- When preparing for the interview, research Openai's usage policies and content integrity issues to demonstrate your understanding of the company's mission and values.
- Be prepared to provide examples of your problem-solving skills and ability to comprehend complex technical issues.
- Consider creating a portfolio that showcases your experience working in trust and safety, compliance, or related fields, and highlights your achievements in these areas.
- Don't be afraid to ask about the company culture, work environment, and opportunities for professional development during the interview.
- Be aware of the potential for handling disturbing content and be prepared to discuss how you would handle such situations.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.