Utility Bill Manager

About the Role

Day-to-day, you will lead end-to-end client implementations, develop and execute transition plans, and serve as the primary point of contact for clients. You will also work closely with technical, operations, and data teams to meet client timelines and requirements. With a focus on building trusted, long-term partnerships with key client stakeholders, you will conduct regular check-ins and business reviews to assess performance and communicate value.

What You Will Do

• Lead end-to-end client implementations, including discovery, data migration, system configuration, and go-live support
• Develop and execute transition plans that ensure a smooth handoff from legacy processes or prior vendors
• Serve as the primary communication liaison for clients during implementation, providing regular status updates and proactively managing risks or delays
• Coordinate internally with technical, operations, and data teams to meet client timelines and requirements
• Act as the ongoing face of the client relationship post-implementation, serving as the primary point of contact for day-to-day needs and strategic conversations
• Build trusted, long-term partnerships with key client stakeholders at all levels
• Conduct regular check-ins and business reviews to assess performance, communicate value, and surface opportunities for improvement
• Oversee the accuracy and timeliness of utility bill processing for assigned client accounts
• Identify and escalate billing discrepancies, utility rate changes, or data quality issues
• Support clients in interpreting utility data, usage trends, and cost variance reporting

What We Are Looking For

• Bachelor's degree in Business, Environmental Studies, Engineering, or a related field
• 3-5 years of experience in utility bill management, energy services, or a related field
• Demonstrated experience in client-facing roles with responsibility for relationship management and communication
• Familiarity with utility billing processes, rate structures, and data formats (EDI, interval data, etc.)
• Strong project management skills with the ability to juggle multiple clients and priorities simultaneously
• Excellent written and verbal communication skills; comfortable presenting to and engaging with client stakeholders
• Proficiency in Microsoft Office; comfort working in data-heavy environments

Nice to Have

• Experience with utility bill management platforms or energy information systems
• Exposure to sustainability or energy efficiency reporting (ENERGY STAR, GHG accounting, etc.)
• Background in SaaS implementation or professional services delivery

Benefits and Perks

• Health/dental/vision/life/disability insurance
• Health Plan includes HSA and FSA plans
• Paid time off and paid holidays
• 401K with employer match
• Competitive salary with significant bonus opportunities
• Flexible remote work arrangement
• Opportunity to work with a dynamic team and contribute to the company's growth

• To stand out in this role, emphasize your experience with utility bill management and client relationship management
• Familiarize yourself with Microsoft Office and data-heavy environments to demonstrate your technical skills
• Be prepared to discuss your project management experience and how you handle multiple clients and priorities
• Showcase your ability to communicate complex information to clients and stakeholders
• Highlight your passion for delivering exceptional client experiences and building long-term partnerships
• Prepare examples of how you have handled billing discrepancies or data quality issues in previous roles
• Research Fine Tune's company culture and values to demonstrate your enthusiasm for the company