V105- Virtual Legal Office Support Associate

## About the Role As a Virtual Legal Office Support Associate, you will play a vital role in ensuring the efficient operation of a dynamic legal team. Your primary responsibility will be to manage critical administrative tasks, including scheduling, communication, and data entry. You will work closely with legal professionals to provide exceptional client service, ensuring that all administrative processes are handled accurately and in a timely manner.

The legal team you will be supporting is dedicated to delivering high-quality services to clients, and your role will be instrumental in maintaining the smooth operation of the team. You will be working in a fast-paced environment, where attention to detail, strong organizational skills, and the ability to prioritize tasks are essential.

In this role, you will have the opportunity to work with a talented team of legal professionals who are passionate about delivering exceptional client service. You will be an integral part of the team, and your contributions will have a direct impact on the success of the company.

## What You Will Do - Monitor and manage the admin inbox daily, ensuring compliance with disclaimers - Assist the legal team with communication to opposing counsel and agencies - Run weekly payment audits and send overdue reminders - Process and record initial and recurring payments accurately - Follow up with clients for missing documents, signatures, or payments - Draft, send, and upload client letters and agency submissions - Conduct weekly audits for missing documents and payment records - Maintain an organized calendar of calls, deadlines, and payment dates - Schedule welcome calls within 48 hours of client onboarding - Track and upload signed engagement agreements into Clio

## What We Are Looking For - Minimum 1 year of experience in administrative support - Excellent organizational and time-management skills - Strong attention to detail and accuracy - Ability to manage multiple priorities and deadlines - Professional written and verbal communication skills - Tech-savvy with proficiency in CRM and legal software - Problem-solving mindset and proactive approach - Ability to work independently and as part of a team - Confidentiality and discretion in handling sensitive information

## Nice to Have - Experience working in a legal or professional services environment - Knowledge of Clio or other legal practice management software - Bilingual or multilingual skills, with fluency in English and Spanish

## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a dynamic and inclusive company - Collaborative and supportive work environment - Professional development opportunities - Flexible working hours and remote work arrangements - Access to cutting-edge technology and tools - Recognition and reward for outstanding performance

- Ensure you have a strong foundation in Excel and other Microsoft Office tools, as well as experience with CRM and legal software.

• Develop a portfolio that showcases your administrative skills, including examples of times when you have successfully managed multiple priorities and deadlines.
• Be prepared to discuss your experience working in a fast-paced environment and your ability to maintain attention to detail in a remote setting.
• Highlight your problem-solving skills and ability to work independently, as well as your experience working as part of a team.
• Research the company culture and values, and be prepared to discuss how you align with them.
• Prepare examples of times when you have provided exceptional client service, and be ready to discuss your approach to communication and customer support.