[VCK] Senior Business Analyst (AI Platform)
WFA Digital Insight
The demand for skilled Business Analysts in AI-driven projects has soared, with a notable 25% increase in job openings in the LATAM region over the past year. As companies like Software Mind pioneer innovative AI solutions, professionals with strong analytical and technical skills are in high demand. With the real estate title and settlement industry embracing AI, this role stands out for its potential to impact a traditionally document-heavy sector. Candidates should be prepared to showcase their ability to bridge business needs with technical implementations, particularly in an agile environment.
Job Description
About the Role
The Senior Business Analyst position at Software Mind is a critical component of the company's mission to deliver a groundbreaking AI assistant for the real estate title and settlement industry. As a key member of a cross-functional team based in LATAM, you will be responsible for translating complex business needs into structured, developer-ready requirements. This role is pivotal in ensuring the successful integration of domain knowledge, subject matter expertise, and technical capabilities to produce a high-quality AI platform.The day-to-day responsibilities of this role will involve leading discovery sessions, workshops, and facilitating query clustering analysis to prioritize accuracy tuning work. A strong understanding of data ingestion, corpus boundaries, and tenant governance rules will be essential. You will work closely with domain experts to elicit requirements and translate them into implementable specifications for the engineering team.
What You Will Do
- Lead discovery sessions and SME alignment workshops to gather business requirements
- Produce structured requirements and integration assumption documentation for the engineering team
- Define data ingestion scope, including folder selection, corpus boundaries, and PII classification requirements
- Translate expert-weighting business logic into specifications for the retrieval and ranking layer
- Author and maintain the accuracy rubric framework used for SME validation
- Write and validate user stories with acceptance criteria tied to delivery milestones
- Produce and maintain schema documentation for the data processing pipeline
- Facilitate query clustering analysis to prioritize accuracy tuning work
- Bridge between client Designated Expert input and the engineering team's implementation backlog
- Maintain requirements traceability across Jira and Confluence throughout all phases
What We Are Looking For
- 6+ years of experience as a Business Analyst on software delivery projects, with senior seniority required
- Proven ability to translate complex business needs into structured, developer-ready requirements
- Strong data literacy, including the ability to reason about document structures, metadata schemas, and classification logic
- Experience eliciting requirements from domain SMEs and translating them into implementable specifications
- Proficiency with user story authoring, backlog management, and acceptance criteria definition in agile environments
- Excellent written and spoken English, with the ability to engage directly with client stakeholders
- AI experience, including at least one project involving requirements definition or evaluation design for a production AI/ML or NLP system
- Understanding of LLM behavior, grounding, hallucination risk, and retrieval relevance trade-offs
Nice to Have
- Domain exposure to legal, compliance, financial services, or document-heavy regulated industries
- Experience with PII classification, data governance, or privacy-by-design requirements
- Familiarity with LangChain, vector search concepts, or document processing pipelines at a conceptual level
Benefits and Perks
- Opportunity to work on a cutting-edge AI platform
- Collaborative and multicultural work environment certified by Great Place To Work
- Professional growth opportunities in a company with a strong track record of innovation
- Flexible and remote work arrangements
- Comprehensive benefits package, including health insurance and retirement planning
- Access to the latest technologies and tools in AI and software development
- Recognition and reward for outstanding performance and contributions
- Continuous learning and professional development opportunities
How to Stand Out
- Ensure your resume highlights specific experiences with AI/ML project requirements and agile methodologies.
- Prepare examples of how you've successfully bridged the gap between business stakeholders and technical teams.
- Familiarize yourself with the basics of LLM, retrieval-first systems, and vector indexing to stand out in interviews.
- Develop a portfolio that showcases your ability to author user stories, manage backlogs, and define acceptance criteria.
- Practice explaining complex technical concepts in simple terms to demonstrate your ability to communicate with both technical and non-technical stakeholders.
- Research Software Mind's current projects and be prepared to discuss how your skills align with their goals and vision.
- Consider learning about the legal and regulatory aspects of AI in real estate to show your interest in the industry beyond the technical aspects.
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