Vendor Operations Specialist II

About the Role

The ADS team is responsible for supporting critical operations, finance, and strategy work for Comparion Insurance Agency and Liberty Mutual Insurance Agency (LMIA). With a network of over 1,500 local agents and multiple office locations, this role offers a unique chance to work with a large and diverse vendor base. Your expertise in digital operations and agency management will be invaluable in driving success in this role.

As a key member of the team, you will be expected to work under general direction, taking ownership of complex tasks and providing day-to-day support to vendors and business partners. Your analytical and problem-solving skills will be essential in identifying vendor performance trends, researching and resolving issues, and providing recommendations for process improvements.

What You Will Do

• Answer vendor-related questions on systems, processes, technology, and procedures
• Research and resolve issues of medium complexity, escalating to the Manager of Vendor Operations as needed
• Perform research and data analysis to report on key vendor metrics and present findings to vendors and/or team leadership
• Responsible for assigned contractors' delivery of work, including quality, timeliness, and other service level agreements
• Work with vendors to address and resolve critical issues, ensuring timely resolution and minimal disruption to service
• Facilitate trainings for vendors on new or updated processes, ensuring a smooth transition and minimal downtime
• Collaborate with internal stakeholders to ensure alignment and effective communication
• Develop and maintain relationships with vendors, ensuring excellent service delivery and resolving issues promptly
• Stay up-to-date with industry trends and best practices, applying this knowledge to drive process improvements and optimize vendor operations

What We Are Looking For

• Bachelor's degree or equivalent experience/training in a related field
• 2+ years of relevant experience in vendor operations, digital operations, or a related field
• Moderate communication (oral and written) skills to effectively communicate with internal partners and external vendors
• Strong research, problem-solving, analytical, relationship management, and critical thinking skills
• Solid understanding of business operations, with experience in agency management systems or working with multiple carriers
• Strong project management skills, with experience in coordinating multiple stakeholders and vendors
• Working knowledge of Microsoft Office products, with proficiency in Excel, Word, and PowerPoint
• Ability to work effectively in a remote team environment, with strong time management and organizational skills

Nice to Have

• Experience working in the insurance industry, with knowledge of insurance products and services
• Familiarity with digital distribution channels and e-commerce platforms
• Certification in a related field, such as supply chain management or operations management
• Experience with data analysis and visualization tools, such as Tableau or Power BI
• Knowledge of IT service management frameworks, such as ITIL

Benefits and Perks

• Competitive salary and benefits package, with a typical starting salary range determined by skills, experience, and location
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program, with a generous company match
• Paid time off and holidays, with a flexible work arrangement
• Opportunities for professional development and growth, with training and education programs
• Flexible work arrangement, with the option to work remotely
• Access to a wide range of employee resource groups, promoting diversity and inclusion
• Recognition and reward programs, celebrating employee achievements and milestones

• Tip: Highlight your analytical and problem-solving skills in your application, with specific examples of how you've applied these skills in previous roles.
• Be prepared to discuss your experience with agency management systems and working with multiple carriers.
• Showcase your ability to work effectively in a remote team environment, with strong time management and organizational skills.
• Familiarize yourself with Liberty Mutual's company culture and values, and be prepared to discuss how you can contribute to an inclusive workplace.
• Don't underestimate the importance of strong communication skills, both written and verbal, in this role.
• Consider creating a portfolio or examples of your work, demonstrating your analytical and problem-solving skills.
• Research the current market salary range for this role and be prepared to negotiate your salary based on your experience and qualifications.