Vice President of Operations - Digital Agency

About the Role

The role entails leading the delivery organization, defining delivery standards, and ensuring the project management function is structured and resourced to lead complex engagements end-to-end. You will also own and operate the company's planning and execution system, translating strategic direction into clear execution plans and driving the leadership team to results.

Urban Insight has been in business for over 25 years, specializing in solving complex problems through website strategy, design, and development using open-source content management systems. The company thrives on having a professionally rewarding environment where team members are encouraged to grow.

What You Will Do

• Own the delivery organization as a revenue-generating engine, accountable for project execution quality, on-time and on-budget performance, resource allocation, and margin.
• Define delivery standards, own capacity planning against project demand, and ensure the PM function is structured and resourced to lead complex engagements end-to-end.
• Develop and scale internal processes and systems across the business, ensuring the organization runs efficiently and can support continued growth.
• Own recruiting, onboarding, and performance management to consistently hire and retain top talent at every level.
• Lead employee engagement and culture as an ongoing operational function, owning the employee experience from hire to departure.
• Own the company's operational performance metrics, including utilization, project margin, revenue mix, pipeline health, and capacity.
• Coach and develop the next layer of leaders into effective department owners, ensuring they have clear plans, the right support structure, and real accountability for results.
• Build visibility into the right agency levers, interpret trends, and drive data-informed decisions that optimize how the business performs with its current resources.
• Serve as a thought partner to the CEO on strategy and the operational levers that enable sustainable revenue growth.

What We Are Looking For

• 10+ years of operations and leadership experience, including time operating as a senior leader reporting to a COO or CEO.
• At least half of those years in a web development or digital agency context.
• Proven track record of driving operational excellence, strategic execution, and revenue growth.
• Strong expertise in project management, including resource allocation, capacity planning, and margin management.
• Excellent leadership and management skills, with the ability to coach and develop high-performing teams.
• Strong analytical and problem-solving skills, with the ability to interpret trends and drive data-informed decisions.
• Experience with open-source content management systems, such as Drupal and WordPress, is a plus.

Nice to Have

• Experience with headless architectures and modern web development technologies.
• Familiarity with agile methodologies and lean principles.
• Certification in project management or a related field.

Benefits and Perks

• Competitive compensation package, including salary and benefits.
• Opportunity to work with a leading digital agency, shaping the future of web development and digital innovation.
• Collaborative, professionally rewarding environment with a team of experts in their field.
• Flexible, remote work arrangement, with the opportunity to work from anywhere in the United States.
• Professional development opportunities, including training, mentorship, and education assistance.
• Access to the latest technologies and tools, with a commitment to staying at the forefront of industry trends.

• Tip: Showcase your expertise in operations and leadership, highlighting specific examples of how you've driven strategic execution and revenue growth in previous roles.
• Develop a strong understanding of the company's technology stack, including open-source content management systems and modern web development technologies.
• Be prepared to discuss your approach to project management, including resource allocation, capacity planning, and margin management.
• Highlight your ability to build and lead high-performing teams, with a focus on coaching and development.
• Research the company's culture and values, and be prepared to discuss how you can contribute to and thrive in a collaborative, innovative environment.
• Prepare to address potential challenges and obstacles, showcasing your problem-solving skills and ability to drive data-informed decisions.