Virtual Apron Support Specialist Millwork - Remote

About the Role

Day-to-day, the Virtual Apron Support Specialist will engage with customers through various channels, including inbound calls and online inquiries. The ability to understand and address customer needs, provide consultative selling, and navigate the online configurator tool are key aspects of this position. The role also involves working closely with vendors and stores to expedite customer projects, requiring strong communication and organizational skills.

The Virtual Apron Support Specialist reports to the Contact Center Supervisor and is part of a dynamic team that values customer satisfaction and operational efficiency. With the freedom to work remotely, this role offers flexibility and the opportunity to work with a leading company in the home improvement sector.

What You Will Do

• Provide exceptional customer service through inbound calls, online chats, and other communication channels
• Utilize the online configurator tool to assist customers with door and window solutions and product customization
• Engage in consultative selling to drive sales and contribute to personal and team sales goals
• Follow up with vendors and stores on customer projects to ensure timely completion
• Make outbound calls to follow up on online requests and in-store leads
• Obtain payment and assist with order status inquiries
• Qualify new customers seeking to customize millwork products and generate new leads
• Warm transfer leads to a Virtual Design Specialist for further consultation and design support
• Leverage deep product and process expertise to help customers navigate both simple and complex orders
• Collaborate with the team to maintain high-quality customer experience and operational efficiency

What We Are Looking For

• Must be 18 years of age or older and legally permitted to work in the United States
• Working knowledge of Microsoft Office Suite, particularly Excel
• Previous experience in customer service, preferably in a remote or call center environment
• Excellent written and verbal communication skills
• Ability to negotiate, handle complaints, and resolve grievances with internal and external customers
• Consultative selling experience and the ability to drive sales through customer engagement
• Passion for providing excellent customer service to meet customer needs
• Ability to work with minimal supervision and as part of a remote team

Nice to Have

• Previous Millwork product and sales experience
• Advanced knowledge of door and window design and installation
• Experience with design and retail, specialty retail, outside sales, or trade
• Knowledge of home improvement products and services

Benefits and Perks

• Remote work opportunity with a leading company in the home improvement sector
• Competitive compensation package
• Comprehensive benefits, including health insurance and retirement plans
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• Access to extensive training and development programs
• Flexible working hours and a comfortable indoor working environment

• Ensure your resume highlights customer service experience and any relevant product knowledge, especially in Millwork or similar areas.
• Practice your consultative selling skills, as this is a key aspect of the role. Prepare examples of times when you've successfully driven sales through customer engagement.
• Familiarize yourself with the Microsoft Office Suite, especially Excel, and be ready to demonstrate your proficiency during the interview.
• Research HOME DEPOT U.S.A., INC. and its Virtual Apron program to understand the company's values and the role's expectations. This will help you stand out during the application and interview process.
• Be prepared to discuss your experience with remote work and how you stay motivated and organized in a home office environment.
• Consider creating a portfolio or preparing examples of your work that demonstrate your customer service skills and product knowledge, even if it's not directly related to Millwork.