Virtual Assistant - In-Person/Fully Onsite
Citizens·Remote(United States)
Admin & Virtual Assistant
WFA Digital Insight
The demand for digital customer service specialists has grown significantly, with a 25% increase in 2025. Citizens' Virtual Assistant role stands out for its focus on relationship-building and digital skills, making it an exciting opportunity for those looking to combine technical expertise with interpersonal skills. As the banking industry continues to evolve, candidates with a strong understanding of digital channels and a customer-centric approach will be in high demand.
Job Description
About the Role
As a Virtual Assistant at Citizens, you will be the primary point of contact for customers via video technology, providing a memorable and meaningful experience.Responsibilities
- Process routine financial transactions, including cashing checks and facilitating deposits
- Educate customers on digital banking options, such as online banking and mobile banking
- Respond to customer inquiries and resolve issues in a professional and friendly manner
- Collaborate with branch teams to provide a seamless customer experience
Requirements
- Strong communication and customer service skills
- Ability to work effectively in a virtual environment
- Basic knowledge of banking transactions and digital channels
How to Stand Out
- Familiarize yourself with video conferencing tools and digital banking platforms to stand out in the application process.
- Highlight your customer service experience and ability to work in a fast-paced environment.
- Prepare examples of times when you had to troubleshoot technical issues or resolve customer complaints.
- Emphasize your ability to work independently and as part of a team.
- Be prepared to discuss your understanding of digital banking trends and how you can contribute to Citizens' mission.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.