Virtual Medical Receptionist / Scheduler (Bilingual English/Spanish)

About the Role

The role requires strong professional phone presence, excellent communication skills, and the ability to manage multiple priorities while maintaining accuracy. You will be working independently in a remote environment, so self-motivation and discipline are essential. The company is looking for a team player who is adaptable, flexible, and able to work in a dynamic environment.

The Virtual Medical Receptionist will be working closely with the healthcare team to ensure seamless patient care and administrative support. The role involves handling inbound and outbound patient calls, scheduling appointments, and managing provider calendars and appointment availability.

What You Will Do

• Handle inbound and outbound patient calls professionally and efficiently
• Schedule, reschedule, and confirm patient appointments
• Manage provider calendars and appointment availability
• Assist with patient registration and demographic updates
• Document patient communications and scheduling notes within the EMR
• Support patient follow-up and care coordination activities
• Maintain excellent customer service and professionalism during all patient interactions
• Manage multiple priorities while maintaining accuracy and attention to detail
• Work effectively in a remote environment with minimal supervision

What We Are Looking For

• Bilingual English/Spanish (Required)
• Minimum 2 years of experience as a Medical Receptionist, Medical Scheduler, or Medical Administrative Assistant
• Experience handling high-volume patient calls
• Strong appointment scheduling and calendar management experience
• Excellent communication, customer service, and multitasking skills
• Ability to work independently in a remote environment
• High attention to detail and organizational skills
• Strong professional phone presence
• Experience with Epic and/or Acumen EMR (Preferred)

Nice to Have

• Patient registration and intake experience
• Insurance verification experience
• Experience in Nephrology, Dialysis, Specialty Practices, or Multi-Provider Scheduling environments
• Familiarity with medical terminology and healthcare procedures

Benefits and Perks

• Competitive hourly rate ($6-7 per hour)
• Full-time contractor position (40 hours per week)
• Monday to Friday schedule (9 AM to 5 PM US Time)
• Opportunity to work with a dynamic and growing healthcare company
• Professional development and growth opportunities
• Remote work environment with flexible scheduling

• Make sure to highlight your bilingual skills and experience working with diverse patient populations
• Emphasize your attention to detail and organizational skills, as these are critical for success in this role
• Familiarize yourself with Epic and/or Acumen EMR, as experience with these systems is preferred
• Be prepared to provide examples of your customer service skills and experience handling high-volume patient calls
• Research the company and the healthcare industry to demonstrate your knowledge and interest in the field
• Practice your typing skills and ensure you have a reliable computer and internet connection for remote work