Voice AI Research Participant

About the Role

What You Will Do

• Make 5 phone calls to a voice assistant over approximately 1 week, Each call should address real questions or concerns from your life.
• Complete a short survey after each call to provide feedback on your interaction with the voice assistant.
• Ensure calls last between 5-15 minutes, allowing for natural conversation flow and ending when the inquiry is resolved.
• Provide feedback to improve the voice assistant's performance, focusing on clarity, relevance, and overall user experience.
• Be comfortable with your calls being recorded for evaluation purposes, contributing to the development of more effective AI models.
• Engage in conversations that reflect real-life scenarios, including but not limited to health, education, employment, and everyday practical questions.
• Be open to sharing your experience and suggestions for improving the voice assistant's capabilities.
• Contribute to the diversity of interactions by bringing your unique perspective and language use to the role.

What We Are Looking For

• Must be 18+ years old and located in Rwanda, Kenya, Ethiopia, Ghana, or Nigeria.
• Comfortable speaking English and able to conduct conversations fluently.
• Willing to consent to call recording for evaluation and improvement of AI models.
• Feature phone user or a smartphone user with limited or no data plan, representing a common user scenario for AI assistants.
• Limited or no prior experience with AI assistants, bringing a fresh and unbiased perspective to interactions.
• A mix of genders and rural/urban locations to ensure a diverse participant pool.
• Ability to commit 2-3 hours per week to the research project.
• Basic understanding of how to use a phone and navigate through calls.

Nice to Have

• Experience with other digital tools or platforms, showcasing adaptability and potential for understanding AI integrations.
• Previous participation in research studies, demonstrating an understanding of the importance of feedback and data collection.
• Familiarity with AI concepts, though not required, can be beneficial for understanding the context and goals of the project.

Benefits and Perks

• Paid based on actual time spent per completed call plus survey, ensuring fair compensation for your time.
• All call costs are covered, so participants pay nothing out of pocket.
• Opportunity to contribute to the development of AI technology and improve voice assistants.
• Flexible commitment of 2-3 hours per week, suitable for those with other responsibilities or looking for part-time engagement.
• Chance to be part of a groundbreaking project that aims to enhance AI capabilities through real-life interactions.
• Exposure to innovative AI research and the potential for future involvement in similar projects.
• Mercor’s commitment to innovation and user experience, providing a unique work environment focused on AI research and development.

• Prepare for Real Conversations: Approach each call as you would a real inquiry, addressing actual questions or needs you have, to provide the most valuable feedback.
• Be Open-Minded: Be willing to share your honest feedback and suggestions, understanding that this contributes directly to AI improvement.
• Understand the Technology: While not required, having a basic understanding of AI concepts and their applications can enhance your participation and feedback quality.
• Time Management: Ensure you can commit the required 2-3 hours per week, as consistency is key to the research project’s success.
• Interview Preparation: Be prepared to discuss your experience with digital tools, your comfort level with English, and your ability to provide constructive feedback.
• Ask About the Project: During the application or interview process, inquire about the project's goals, how your participation will be used, and what to expect during the research period.
• Negotiate Compensation: If possible, discuss compensation based on your time and the value you bring to the project, considering your skills and experience.