Waiver Processing Assistant

About the Role

As a key member of the team, the Waiver Processing Assistant will work closely with internal departments to resolve discrepancies and ensure compliance with established guidelines. The role requires a high level of attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

The Waiver Processing Assistant will report to a supervisor and will be part of a team that values innovation, professionalism, and personal growth.

What You Will Do

• Review waiver applications and supporting documentation for completeness, accuracy, and compliance with established guidelines
• Enter, update, and maintain applicant information in databases and case management systems
• Track waiver requests through various stages of the approval process and follow up on outstanding documentation
• Communicate with applicants, service providers, and internal departments regarding application status, requirements, and corrections
• Assist with the preparation and distribution of approval, denial, and request-for-information notices
• Maintain confidential records in accordance with organizational policies and applicable privacy regulations
• Identify discrepancies or missing information and coordinate resolutions in a timely manner
• Generate reports, spreadsheets, and other administrative documents as needed
• Support audits, quality assurance reviews, and compliance activities
• Respond to phone calls, emails, and inquiries related to waiver programs and services
• Assist with special projects and other administrative duties as assigned

What We Are Looking For

• High school diploma or GED
• 1-3 years of administrative, clerical, data entry, or customer service experience
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Nice to Have

• Experience with data entry and case management systems
• Knowledge of regulatory and program requirements
• Certification in administrative assistance or a related field
• Experience working in a remote environment

Benefits and Perks

• Remote work arrangement
• Generous benefits package, including copay medical plan option, HSA medical plans with employer contributions, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage
• 401K savings plan with a generous company match
• Free wellness and mental health resources via our Employee Assistance Program (EAP)
• Opportunities for professional growth and development through our LinkedIn Learning platform and partners
• Paid time off and holidays
• Access to a dynamic and supportive team

• Make sure to highlight your Excel skills and experience in your resume and cover letter, as this is a key requirement for the role.
• Practice your data entry skills and attention to detail before applying, as these will be crucial in the Waiver Processing Assistant position.
• Be prepared to discuss your experience working in a fast-paced environment and managing multiple tasks during the interview process.
• Research Secur-Serv's security-focused services and be prepared to discuss how you can contribute to the company's mission.
• Consider creating a portfolio that showcases your administrative skills and experience, including any certifications or training you have completed.
• Be aware of the contract duration and the potential for extension or conversion to a full-time role.
• Ask about the company culture and opportunities for growth and development during the interview process.