Water Treatment/Wastewater Equipment Troubleshooting Specialist
WFA Digital Insight
The remote job market for water treatment specialists is on the rise, with a growing demand for professionals who can troubleshoot and resolve equipment issues. As the world shifting towards more sustainable practices, companies like Veolia are at the forefront of innovation in wastewater management. With over 5 years of experience in the industry, candidates can expect to work on complex projects, managing customer relationships and driving product improvement. According to recent statistics, the water treatment industry is expected to grow by 10% in the next 5 years, making this role an exciting opportunity for those looking to make a difference.
Job Description
About the Role
As a Water Treatment/Wastewater Equipment Troubleshooting Specialist at Veolia, you will play a key role in providing technical support to customers, resolving equipment issues, and driving product improvement. You will work closely with the Technical Support team, Product Management, and engineering groups to ensure uninterrupted customer service. This role requires strong technical skills, excellent communication, and the ability to work under pressure.The Technical Support team is responsible for providing world-class support to customers, and as a specialist, you will be accountable for managing customer issues to closure. This includes implementing all necessary EHS, design standards, procedures, governance, and processes required to represent the company as a customer-facing Subject Matter Expert (SME).
Veolia is a global leader in water treatment and management, and this role offers the opportunity to work on complex projects, manage customer relationships, and drive product improvement.
What You Will Do
- Provide technical support to customers, resolving equipment issues and driving product improvement
- Work closely with the Technical Support team, Product Management, and engineering groups to ensure uninterrupted customer service
- Implement all necessary EHS, design standards, procedures, governance, and processes required to represent the company as a customer-facing Subject Matter Expert (SME)
- Manage customer issues to closure, including warranty claim management and customer issue resolution
- Communicate with fellow Technical Support team members, process, and controls groups to ensure cases are recorded and understood
- Lead the resolution of customer complaints and issues throughout a project lifecycle
- Investigate and report cases in the CTS application
- Facilitate client issue resolution and participate in RCA (Root Cause Analysis) teams to identify and resolve systemic issues
- Develop and maintain an in-depth knowledge of all Veolia WTS and service offerings specific to P&D/Legacy Business and related products
- Provide training facilitation to both internal and external customers as a subject matter expert
What We Are Looking For
- 5 years of experience with Veolia WTS systems or equivalent industry experience
- 5 years of client relationship management experience
- Ability to multitask on several concurrent projects
- Ability to effectively present ideas and information verbally and through written documentation
- Demonstrated ability to work independently
- Ability to troubleshoot and repair Mechanical and Electrical components typically found in water treatment plants
- Working knowledge of PLC controls and basic abilities to modify and read PLC logic
- Ability to read and understand Process Flow Diagrams (PFD’s), Process and Instrument Drawings (P&ID’s), Electrical Drawings, Control Logic Summary Charts (CLSC) and Operating Sequence Charts (OSC)
Nice to Have
- Relevant field experience working on Veolia WTS products
- Background in Root Cause Analysis (RCA) tools
- Bachelor's Degree or College Diploma with a minimum of 5 years of experience in a water treatment field
- Knowledge of and/or demonstrated ability to learn new equipment and processes related to Veolia WTS products and systems
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a global leader in water treatment and management
- Professional development and training opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technology and equipment
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
How to Stand Out
- Ensure you have a strong understanding of water treatment systems and equipment, including Veolia WTS products
- Highlight your experience in client relationship management and technical support
- Showcase your ability to work independently and multitask on several concurrent projects
- Be prepared to provide examples of your troubleshooting and problem-solving skills
- Familiarize yourself with PLC controls and RCA tools to increase your chances of success in the role
- Tailor your resume and cover letter to the specific requirements of the job, and practice your interview skills to stand out from the competition
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