Wireless Systems Technical Support Engineer
WFA Digital Insight
As demand for 5G networks continues to soar, companies like Intracom Telecom are at the forefront of innovation. With a 34% increase in telecom jobs in 2025, skilled professionals are in high demand. This role stands out for its focus on cutting-edge wireless systems and the opportunity to work with a global leader in telecommunications. Before applying, candidates should be aware that strong problem-solving skills, attention to detail, and the ability to articulate technical decisions are essential. With the right skills and experience, this could be a career-defining opportunity in the rapidly evolving remote job market.
Job Description
About the Role
The Wireless Systems Technical Support Engineer will play a crucial role in supporting Intracom Telecom's world-class packet microwave and millimeter-wave radio systems. These systems are used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. As a key member of the technical support team, you will work closely with customers to address technical inquiries, troubleshoot issues, and provide expert guidance on the installation and operation of our wireless solutions.The role will be based in Florida, with travel to customer sites across the USA required. You will be part of a team that is passionate about delivering exceptional customer service and driving innovation in the telecommunications sector. Your expertise will help shape the future of wireless communications, and your contributions will have a direct impact on the success of our customers.
Intracom Telecom is a global leader in telecommunications systems and solutions, with a strong presence in over 40 countries. Our mission is to shape the future through technology, with human capital as the key driver of success. We are committed to innovation, customer satisfaction, and employee development, making this an exciting time to join our team.
What You Will Do
- Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
- Travel to customer sites to supervise the installation of trial systems and train customer engineers to install and operate our wireless solutions
- Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
- Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
- Utilize Microsoft Office and SQL for documentation and reporting purposes
- Analyze and resolve technical issues, providing timely and effective solutions to customers
- Develop and maintain technical documentation, including user manuals, troubleshooting guides, and training materials
- Participate in the development of new products and services, providing technical input and guidance
- Provide feedback and recommendations to improve our wireless systems and services
What We Are Looking For
- Associate or Bachelor's degree in Computer Science, Telecommunications, or Electrical Engineering
- Minimum 5 years of proven working experience in Technical Support or Field Engineer Roles in RF systems
- Work experience with Microwave systems is highly desirable
- Knowledge of RF systems theory and L2/L3 networking & protocols
- US work authorization and residency in the US required
- Availability to travel within the USA
- Strong problem-solving skills, creativity, and attention to detail
- Results-oriented, with the ability to articulate the reasoning behind decisions and trade-offs
- Flexible, with a strong desire to learn and accept new challenges
- Stress-tolerant, with the ability to adapt to shifting priorities and schedules
Nice to Have
- Experience in using network protocol analyzers and traffic generators
- Working knowledge of Linux
- Knowledge of SQL
- Experience with NMS systems
- Certification in telecommunications or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a global leader in telecommunications
- Collaborative and dynamic work environment
- Professional development and training opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technology and innovation
- Comprehensive health and wellness programs
- Generous paid time off and holiday package
How to Stand Out
- tip: Ensure your resume and cover letter are tailored to the technical support engineer role, highlighting your experience with RF systems and wireless technologies.
- tip: Prepare to discuss your problem-solving skills and approach to troubleshooting complex technical issues during the interview process.
- tip: Familiarize yourself with Intracom Telecom's products and services, and be ready to ask informed questions about the company and the role.
- tip: Showcase your ability to work independently and as part of a team, with a strong focus on customer service and support.
- tip: Be prepared to provide examples of your experience with Microsoft Office and SQL, and your ability to utilize these tools for documentation and reporting purposes.
- tip: Research the company culture and values, and be prepared to discuss how your skills and experience align with Intracom Telecom's mission and vision.
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