Workplace Operations - New York
WFA Digital Insight
As the demand for skilled operations professionals continues to rise, with a 25% growth in the last year alone, candidates with expertise in Excel and a passion for AI-driven companies are in high demand. Elevenlabs, a pioneering AI research and product company, is seeking a talented individual to anchor their New York office. With the company's focus on rapid experimentation and lean autonomous teams, this role offers a unique opportunity to drive impact and grow with a dynamic team. Before applying, candidates should be aware that this is a fully in-office role requiring a proactive and high-energy individual who thrives in fast-paced environments.
Job Description
About the Role
The Workplace Operations role at Elevenlabs is a crucial position that entails managing the day-to-day operations of the New York office, ensuring a seamless and efficient work environment for the team. As the go-to person for the office, the successful candidate will be responsible for maintaining high standards of service, driving initiatives that elevate employee experience, and optimizing costs. This role is perfect for a proactive and organized individual who is passionate about creating a positive and productive work environment.Elevenlabs is a company that values innovation, excellence, and teamwork. As a Workplace Operations lead, the candidate will be part of a dynamic team that is pushing the boundaries of what is possible with AI. The company's focus on rapid experimentation, lean autonomous teams, and minimal bureaucracy creates an environment that fosters creativity, collaboration, and growth.
The New York office is a central hub for the company's US operations, and the Workplace Operations lead will play a key role in maintaining the office's high standards and ensuring that it remains a place where people love to work. This is a unique opportunity to join a company that is at the forefront of the AI industry and to be part of a team that is driving innovation and excellence.
What You Will Do
- Manage the day-to-day operations of the New York office, including maintenance, security, and shipping
- Partner with building management to maintain facilities and establish white-glove service standards
- Own vendor relationships, including contract negotiations and performance management
- Develop and implement initiatives to elevate employee experience and optimize costs
- Manage the office budget and ensure that all expenses are aligned with the company's financial goals
- Coordinate with the HR team to ensure that all employee-related matters are handled efficiently and effectively
- Develop and maintain relationships with key stakeholders, including vendors, suppliers, and partners
- Ensure that the office is compliant with all relevant laws and regulations
- Manage the office's inventory and supplies, including equipment, furniture, and stationery
- Coordinate travel arrangements and accommodations for employees and visitors
What We Are Looking For
- Proven experience in operations management, preferably in a fast-paced and dynamic environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Proficiency in Excel and other Microsoft Office applications
- Ability to work independently and as part of a team
- Strong problem-solving skills, with the ability to think critically and outside the box
- Experience in managing budgets and ensuring cost-effectiveness
- Knowledge of laws and regulations related to employment and operations
- Ability to maintain confidentiality and handle sensitive information with discretion
Nice to Have
- Experience in managing a team or supervising staff
- Knowledge of AI and machine learning principles
- Experience in working in a startup or tech company
- Certification in operations management or a related field
- Experience in managing international operations or working with global teams
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a pioneering AI research and product company
- Collaborative and dynamic work environment
- Professional development opportunities, including training and education
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Annual company offsite and social travel stipend
- Co-working stipend for remote workers
- Health and wellness programs, including mental health support and fitness classes
- Recognition and reward programs, including employee of the month and year awards
How to Stand Out
- Make sure to highlight your experience in operations management and your ability to work in a fast-paced environment.
- Emphasize your proficiency in Excel and other Microsoft Office applications, as well as your ability to learn new software and tools.
- Showcase your strong communication and interpersonal skills, and provide examples of how you have built strong relationships with stakeholders in previous roles.
- Be prepared to discuss your experience in managing budgets and ensuring cost-effectiveness, as well as your knowledge of laws and regulations related to employment and operations.
- Research the company's culture and values, and be prepared to discuss how you can contribute to and thrive in a dynamic and innovative work environment.
- Prepare examples of times when you had to think critically and outside the box to solve a problem, and be ready to discuss your approach to problem-solving.
- Review the company's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
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