Account Director
WFA Digital Insight
Zayo’s Account Director sits at the intersection of high‑stakes telecom sales and strategic relationship building. The role isn’t just about hitting quotas; it demands a deep grasp of wireless connectivity—from macro towers to small‑cell backbones—while guiding complex, multi‑year deals. Candidates will be expected to own both the pursuit of new enterprise accounts and the stewardship of existing relationships, balancing aggressive prospecting with consultative service that drives Net Promoter Scores. Because the position is fully remote but tied to a NY‑based team, strong self‑direction and disciplined use of Salesforce for forecasting are critical. Understanding Zayo’s portfolio—dark fiber, Ethernet, IP transport—will separate a capable seller from a true trusted advisor.
Job Description
Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking an Account Director to support existing accounts in need of Zayo fiber infrastructure services in the Large Enterprise with a focus on the Healthcare vertical. The successful candidate will develop customer relationships with Key Stakeholders (CTO/CIO, VP, Dir, Mgr) and drive sales of Connectivity, infrastructure, and managed edge/cloud solutions to assigned customers. The Account Director is responsible for achieving sales and revenue growth targets through consistent account management activities as outlined in One Zayo Way guide. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. A demonstrated ability to succeed in a team environment is key to this role. The ideal candidate has a strong understanding of layer 2 & 3 connectivity and can work on large, complex deals applying a consultative and trusted advisor approach.
Location
This remote work position will consider applicants that reside in the New York City metro area (NY/NJ/CT/PA).Responsibilities
Generate sales revenue by actively promoting Zayo products and services to targeted account patches. Present proposals and manage customers through a strategic sales process. Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts. Apply knowledge of customers strategic business initiatives, AI projects, industry, and services to achieve revenue objectives. Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts. Manage high volume of work while maintaining a high degree of responsiveness. Track, analyze, and report on sales performance and activities in Salesforce, Salesloft, and other reporting tools. Provide accurate and timely forecasts of sales opportunities. Develop and maintain records of customer activity to support client growth strategies and reporting of sales and forecasts. Provide accurate and timely information to management. Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives are met. Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.Qualifications
Bachelor’s degree or equivalent from four-year College; or equivalent combination of education. Minimum of five (5) years of professional telecommunications sales experience in the healthcare enterprise vertical. Strong financial acumen. Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills. Strong understanding of account management & the strategic selling process. Strong understanding of SD-WAN and ability to work on large, complex deals applying a consultative and trusted advisor approach. Demonstrate consistent track record of sales and revenue growth through consistent account management activities. General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, and IP. Ability to travel as required by customers. Estimated Base Salary Range: $85,400 - $135,000 USD/annually. #LI-Remote The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.How to Stand Out
- Highlight concrete examples of large‑scale wireless deals you closed, noting the role you played in solution design and negotiation.
- Tailor your resume to showcase Salesforce and Excel expertise; include specific metrics like pipeline volume or forecast accuracy.
- Prepare a brief case study that demonstrates how you turned a technical product into a clear business ROI for a client.
- During interviews, be ready to discuss Zayo’s product suite (dark fiber, Ethernet, etc.) and how each fits into a telecom carrier’s strategy.
- Ask about the team’s cadence for account planning and forecasting to show you’re proactive about collaboration.
- If offered a salary range, reference the posted $105‑$140k band and negotiate based on your proven quota attainment and years of experience.
- Watch for vague statements about “flexible hours” without clear expectations for availability across time zones; clarify expectations early.
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