Account Manager (Lysted)

Responsibilities

: Assisting with client onboarding process and performing demos Maintaining and improving relationships with existing clients Communicating rates and our billing process Auditing current CRM database and updating for accuracy Identifying accounts where the product is underutilized Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer  Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction Communicating with CSR 1&2 for improvements in customer responses & handling  Track and communicate software feature requests Upsell/Cross-sell additional products to our client base

Requirements

: Excellent problem-solving skills Ability to take the initiative and make decisions Excellent communication skills Ability to multi-task and be flexible to accommodate the needs of the team Team player attitude and strong work ethic High level of organizational skills and attention to detail Good follow-through and troubleshooting skills Able to work collaboratively with a team and independently without supervision Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems Proficient with Microsoft Excel 2 or more years of customer service/Account management experience Huge Plus:: Experience in the entertainment/ticketing industry Ability to travel occasionally to meet clients and attend trade shows Experience with Hubspot or another CRM