Care Coordinator II

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Applicants for this role have the flexibility to work remotely from their home anywhere within the state of Missouri. Previous foster care / Children's Division experience is preferred.

Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience: Requires a High School diploma or GED.
Requires 1 – 2 years of related experience

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

• Highlight your experience with Adjust’s care management platform (or similar EHR/CRM tools) by attaching a short video walkthrough or screenshot portfolio that shows how you logged member interactions, updated care plans, and tracked outcomes—interviewers love tangible proof of platform fluency.
• Prepare a “member outreach success story” (150‑200 words) that quantifies impact (e.g., reduced hospital readmissions by 15% through phone and home‑visit follow‑ups); include the exact scripts or checklists you used, demonstrating the communication style Centene values for empathy and compliance.
• During the interview, reference Centene’s “Whole‑Person Care” initiative and explain how you would align daily tasks (outreach, documentation, coordination) with its goal of improving health equity for the 28 million members—showing you’ve researched the company’s mission.
• Practice a role‑play scenario where you triage a member with complex needs over the phone; use the STAR method to illustrate how you gather information, involve providers, and document the plan in Adjust, mirroring the real‑time problem‑solving Centene expects.
• When discussing compensation, cite Centene’s remote‑work flexibility benefits (e.g., stipends for home office equipment) and request a structured salary band review after 6 months, positioning yourself as a long‑term investment in member outcomes.