Care Guide

ABOUT LEAP Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. ABOUT THE ROLE The Care Guide plays a pivotal role in ensuring each patient's treatment journey is smooth, informed, and empowering. Acting as the central point of contact, you will coordinate logistics, provide medication education, and liaise between patients, providers, and nurse staffing agencies. This role is ideal for a compassionate healthcare professional who thrives in a fast-paced, patient-first environment. KEY RESPONSIBILITIES - Serve as the primary contact for patients, responding to inquiries with clarity, empathy, and efficiency.

• Educate patients and providers on home infusion processes, including medication handling, storage, and administration protocols.
• Schedule and confirm treatment appointments, coordinating with nursing agencies to ensure timely, accurate care delivery.
• Verify medication receipt and comprehension with patients prior to treatment.
• Ensure clinical documentation is shared with providers post-infusion and that billing information is properly routed to the finance team.
• Collaborate cross-functionally with the Customer Success team to maintain strong client relationships and support service excellence.

• Active clinical license or certification: Registered Nurse (RN) or Certified Pharmacy Technician (CPhT).
• Strong patient coordination or case management background.
• Excellent written and verbal communication skills.
• High level of organization and attention to detail; able to juggle multiple responsibilities seamlessly.
• Comfortable working remotely and independently.
• Available to work full-time Pacific Standard Time (PST) hours.
• A strong patient-first mindset, with a focus on improving care experiences and outcomes.

• Fluency in Spanish (spoken and written) At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you. Leap is an equal opportunity employer and welcomes applicants from all backgrounds.

• Build a one‑page “Excel health dashboard” that models typical specialty drug cost scenarios (e.g., markup elimination, ROI calculations). Include clear formulas, slicers, and a brief narrative; attach it to your application or bring it to the interview to demonstrate you can translate Leap’s value proposition into data‑driven insights.
• Highlight any experience working with pharmacy benefit managers (PBMs), specialty infusion providers, or employer health plans in your resume. Use keywords from the job posting—“specialty drugs,” “infusion,” “cost containment”—and quantify results (e.g., “reduced claim processing time by 22%”). Recruiters at Leap scan for direct healthcare‑finance exposure.
• Prepare a STAR story that shows you’ve communicated complex cost data to non‑technical stakeholders. For example, describe a project where you turned Excel‑heavy analysis into a concise briefing for senior leadership, emphasizing how that helped secure a partnership or cost‑saving decision. Interviewers look for clear patient‑centric communication skills.
• Research Leap’s recent press releases on “hidden markup elimination” and be ready to discuss how you would use Excel to audit pricing data for potential markups. Propose a brief workflow (data import → pivot tables → variance analysis) during the interview to illustrate you already understand their core challenge.
• When discussing compensation, reference the remote‑work market rate for Care Guides with Excel expertise (typically $70‑$85 k base plus performance bonuses). Position your ask around the ROI you’ll deliver—e.g., “My analytics reduced claim errors by 15% in a prior role, generating $200k annual savings; I’d expect a compensation package that reflects that impact.”