Certified Medical Assistant

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job Working independently primarily via video conference, this individual is a Certified Medical Assistant and has administrative support in a healthcare office environment. This individual works as part of the interdisciplinary team and is supported by the Shared Services Manager. They will be responsible for administrative support of the clinical staff. This is a critical role and we're looking to fill it as soon as possible. What you’ll do - Answers calls and route all incoming correspondence to appropriate staff - Requests and obtains patient records - Corresponds with outside providers as requested - Plays an active role with the Interdisciplinary team, ensuring all care coordination activities/needs are communicated back to the team - Supports patients and team members with use of videoconference technology - Maintains up to date patient health records in the Electronic Medical Record system and Vynca data systems - Schedules HV/VC visits for the clinical team - Creates new patient packets - Assists with TARS/Authorizations and communication with pharmacies - Coordinates transportation for patient medical appointments with contracted transportation companies and payers - Assists in the smooth day to day running of the office - Monitors and requests the ordering of office supplies Your experience & qualifications - Current CMA/CCMA certificate issued by a recognized group - 18 months of previous clinical experience - 1+ years of insurance and billing experience - Willing and able to work Monday-Friday 8:30am-5:00pm Eastern Time, with the possibility of overtime if needed - Relevant professional experience in a healthcare setting - Excellent oral and written communication skills - Positive interpersonal and telephone skills - Must have general computer skills and demonstrated ability to navigate the internet - The passion and energy to handle complex situations - Must work well in a team setting requiring a high level of collaboration At this time we are only considering applicants in the following states: California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Utah and Washington. ADDITIONAL INFORMATION - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace.

• Highlight your CMA/CCMA certification and specific clinical settings you’ve worked in; Vynca wants verified credentials.
• Showcase concrete examples of how you’ve used Excel for tracking patient data or insurance workflows.
• Prepare to discuss your comfort with video‑conference platforms; a brief demo of your setup can set you apart.
• Emphasize strong written communication by submitting a clear, error‑free cover letter that mirrors the job description language.
• Research Vynca’s mission and be ready to explain why remote patient coordination aligns with your career goals.
• During the interview, ask about the team’s preferred communication tools and escalation processes to demonstrate proactive thinking.
• If a salary range isn’t disclosed, inquire politely after the initial interview to ensure expectations align.