Senior FP&A Business Analyst (SAP Analytics Cloud Planning) – Advanced English – 100% Remote - Colombia
WFA Digital Insight
Ground Game is looking for a hands‑on coordinator who will sit between U.S. clients and internal teams, keeping projects moving from kickoff to delivery. What makes this opening stand out is the blend of customer‑facing duties with pure project‑tracking work, all done through a remote‑first model that serves Latin America. Candidates will need to juggle multiple implementations, maintain up‑to‑date status reports, and act as the go‑to person for any coordination hiccups. The role leans heavily on Salesforce and Monday.com, meaning comfort with these platforms will directly affect daily efficiency. If you thrive on organization, clear communication, and enjoy seeing a client’s onboarding journey through to completion, this position aligns with those strengths.
Job Description
Customer Success Project Coordinator
📍 Remote \| Latin America Only
🌎 Confidential U.S.-Based Organization
We're looking for a Customer Success Project Coordinator to support client implementation projects for a growing U.S. company. You'll play a key role in keeping projects organized, customers informed, and internal teams aligned from onboarding through delivery.
This position is best suited for someone who enjoys managing multiple priorities, communicating with stakeholders, and ensuring projects stay on schedule.
This is a long-term remote independent contractor opportunity for professionals based in Latin America. Advanced English is required, as you'll work directly with U.S.-based customers and cross-functional teams.
Your Responsibilities
- Coordinate customer onboarding and implementation workflows.
- Plan project kickoff meetings and manage scheduling.
- Monitor timelines, deliverables, and project progress.
- Partner with customers and internal teams to ensure smooth execution.
- Maintain accurate project documentation and status updates.
- Follow up on open items and help resolve coordination issues.
- Assist with project completion and administrative activities.
- 2+ years of experience in project coordination, implementation support, customer success operations, or project management.
- Experience working in customer-facing roles.
- Strong organizational, communication, and follow-up skills.
- Ability to manage multiple projects in a fast-paced environment.
- Experience in software, SaaS, IT, engineering, consulting, or professional services is highly preferred.
- Salesforce
- Monday.com
- Microsoft Office Suite
- Microsoft Teams
- OneNote
- Fully remote from anywhere in Latin America
- Long-term engagement with a confidential U.S. client
- USD-based compensation
- Collaborative international team
- Opportunity to make a direct impact on customer success and project delivery
Apply directly through LinkedIn.
How to Stand Out
- Highlight specific examples where you used Salesforce to track project progress or manage customer data.
- Mention any experience with Monday.com or similar task‑management tools; include screenshots or a brief walk‑through in your portfolio if possible.
- During interviews, be ready to discuss how you handle competing deadlines and keep stakeholders informed.
- Emphasize strong written English by providing clear, concise communication samples, such as status update emails.
- Ask about the typical handoff process at the end of an implementation to show you understand the full project lifecycle.
- If offered a contract, clarify payment terms, invoicing cadence, and any potential equipment or stipend allowances.
- Watch for vague promises about benefits; request specifics on remote work support and any performance bonus structures before accepting.
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