Database Support Engineer (AMER)

ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. WHAT YOU’LL BE RESPONSIBLE FOR In this role, you’ll: - Resolve Technical Issues: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.

• Provide Consultative Advice: Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users.
• Bridge the Gap to Engineering: Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
• Investigate Deeply: Ask smart, targeted questions that turn incomplete reports into actionable cases.
• Communicate Effectively: Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
• Drive Product Improvement: Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
• Mentor and Lead: Mentor junior team members and help raise the overall bar for support quality.

• Postgres Expertise: You know PostgreSQL deeply—including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
• Query Optimization: You’re strong in high-performance SQL and query optimization.
• Troubleshooting

Skills

• Migration Knowledge: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
• Technical Stack: You have hands-on experience with cloud hosting providers like AWS and are comfortable in terminal/Linux environments.
• Operational Mindset: You thrive in high-volume situations and can form and test assumptions quickly.

• ## Location

• ESOP Every team member receives ESOP (equity ownership) in the company.

• Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
• Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.

• Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
• Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

• ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship.

- Highlight your Postgres expertise: Make sure your resume and cover letter clearly demonstrate your deep knowledge of PostgreSQL and its internals.

• Prepare examples of complex issue resolution: Come prepared to discuss specific examples of how you've resolved complex technical issues in the past, including the steps you took and the solutions you implemented.
• Showcase your query optimization skills: Be ready to provide examples of how you've optimized SQL queries for high performance and explain your approach to query optimization.
• Emphasize your ability to communicate effectively: Highlight your experience communicating technical concepts to both technical and non-technical audiences, and be prepared to provide examples of how you've done this in the past.
• Research Supabase's platform and tools: Familiarize yourself with Supabase's platform and tools, including Edge Functions and Realtime, to demonstrate your interest in the company and the role.
• Be prepared to discuss your experience with data migration: Be ready to discuss your experience with data migration issues, including pg_dump/restore, schema drift, and failed migrations, and how you've handled these issues in the past.