East Coast Processing Team Lead (Remote)
WFA Digital Insight
In the mortgage world, a corporate‑centralized processing team is the engine that turns loan applications into closed deals. The Mortgage Talent Network is looking for a hands‑on leader to run an East‑coast‑focused crew of senior processors who handle a full mix of purchase and refinance business, from conventional to renovation loans. Unlike branch‑level supervisors, this role reports to a regional corporate processing manager and focuses exclusively on people‑management, pipeline oversight and regulatory compliance. Candidates must have proven experience leading a team of eight to ten processors in a large independent mortgage banker, and be comfortable navigating RESPA, TILA, HMDA and Reg B requirements. Success here means keeping turn‑times tight, coaching a high‑performing crew and acting as the liaison between processing, underwriting and closing.
Job Description
Location
East Coast preferred | Remote considered Reports to: Regional Corporate Processing Manager Confidential search — the hiring company will be disclosed to candidates who advance in the interview process. About the Role A large independent mortgage banker is looking for a hands-on leader to run its corporate processing operation. You'll manage a team of up to 10 senior processors handling a full mix of purchase and refinance business — conventional, government, non-QM, and renovation — with processors averaging 25-30 closed units a month. This is a pure leadership seat: you won't be processing files yourself, you'll be building, coaching, and running the team that does. Important: this is a corporate/centralized processing leadership role, not a branch-level position. Candidates need large-IMB corporate processing management experience to be considered. What You'll Own Team leadership & development Manage day-to-day performance across the processing team — coaching, training, quality control, and ongoing development. Run weekly one-on-ones, team meetings, and department calls, and keep timekeeping, attendance, and overtime on track. Pipeline & production oversight Assign files across the team, monitor turn times against SLA, and keep the team's pipeline moving. Hold weekly pipeline reviews with branch partners and step in on underwriting or closing escalations that need extra muscle. Quality & compliance Spot-check files for quality and training gaps, review borrower credit/income/asset documentation ahead of underwriting submission, and keep the pipeline compliant with RESPA, TILA, HMDA, and Reg B — including timely disclosures and redisclosures. Cross-functional partnership Serve as the go-to contact for Branch Managers and Operations, work alongside other Team Leads and the Regional Corporate Processing Manager, and support Closing, Secondary, and Servicing in clearing outstanding suspense items. Keep the LOS notes current and respond to email/phone within SLA. • Leadership experience running a corporate/centralized processing team at a large IMB (branch processing leadership does not meet this requirement). • Track record managing 8-10+ processors, including performance management and coaching • Solid grounding in conventional, government, non-QM, and renovation lending • Working knowledge of RESPA, TILA, HMDA, and Reg BHow to Stand Out
- Highlight any experience you have leading a processing team of eight or more in your resume and cover letter.
- Be prepared to discuss specific compliance challenges you’ve handled under RESPA, TILA, HMDA or Reg B.
- Demonstrate familiarity with common LOS platforms; mention any Encompass or Ellie Mae experience.
- During interviews, share concrete examples of how you improved pipeline turnaround times or reduced errors.
- Ask about the team’s current SLA metrics to show you’re focused on performance expectations.
- Negotiate remote‑work stipends or technology allowances if they aren’t explicitly listed.
- Watch for vague descriptions of reporting lines; clarify the relationship with the Regional Corporate Processing Manager early in the process.
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