Engineering Manager, Switchboard
WFA Digital Insight
The Engineering Manager role at Gitlab stands out due to its focus on leading a diverse team of engineers responsible for the Tenant management product. This role combines technical expertise with operational instincts, requiring a deep understanding of large-scale distributed systems and AI-driven productivity. Candidates should be drawn to the opportunity to work on a critical product that enables self-service and workflow automations for customers and internal operators. With a strong emphasis on collaboration with Product and Design, this role demands a unique blend of technical and interpersonal skills.
Job Description
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
Summary:
Lead the Switchboard team, which owns the Tenant management product for Dedicated environments. This team is diverse in skills (Frontend, Backend and Reliability engineers) and owns the product end to end. The product enables self-service and workflow automations for customers and internal operators of our large scale Dedicated tenant fleet.
Key Responsibilities:
- Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel, and set clear direction for how the team delivers and evolves that product. There is a strong coordination with the assigned Product Manager.
- Hire and develop a high-performing team where team members can thrive and produce results with quality and speed.
- Partner with Technical Team Leads to provide direction and act as final decision-maker and unblocker of the team to move forward fast.
- Partner closely with Product and Design on the customer-facing control panel, including wireframes and UI direction for external users.
- Own planning with the Product Manager, including priorities, dependencies, and the quarterly delivery epic.
- Ensure fast, high quality and cross-functional execution across frontend, backend, UX, product, and technical writing.
- Drive improvements in quality, security, and performance.
- Support the team’s mission of enabling GitLab Dedicated customers to manage their tenant environments while reducing manual operations on the large scale Dedicated fleet.
We're looking for a technical engineering manager to lead a team building and operating large-scale distributed systems. The ideal candidate combines deep technical expertise with strong operational instincts and a passion for building high-performing teams.
What you'll bring:
- Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy
- Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there
- Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps
- A history of building and managing high-performing, accountable team cultures, including managing out when necessary
- Comfort driving complex projects to completion without relying on a dedicated TPM
- Experience leading distributed and remote teams effectively
How GitLab Supports Full-Time Employees
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
How to Stand Out
- Focus on showcasing your experience with large-scale distributed systems and AI tooling in your application.
- Highlight your ability to lead high-performing teams and drive operational excellence.
- Be prepared to discuss your approach to driving improvements in quality, security, and performance.
- Emphasize your understanding of the importance of collaboration with Product and Design.
- Ensure your portfolio or resume demonstrates your technical depth and ability to guide teams on technical strategy.
- Prepare to talk about your experience with Adjust and Excel, and how you can apply these skills to the role.
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