Head of Risk & Fraud

This is a net-new leadership role for a peer-to-peer marketplace scaling fast, built to give Trust & Safety a real seat at the table instead of being a reactive cost center. You'll report straight to the COO and own the function end to end: fraud prevention, identity verification, investigations, and moderation. Success looks like a measurably safer platform within a year, fewer fraud losses, faster incident response, and a T&S team running on real workflows and automation instead of tribal knowledge. What You'll Own - Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it - Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle - Translate marketplace threats into executive-ready reporting that gets budget and buy-in - Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features - Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product - Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls - Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org What We're Looking For - 7+ years in Trust & Safety, Fraud Operations, or Risk Management - 5+ years leading people, including managing other managers or senior ICs - A track record of building or scaling a Trust & Safety, fraud, or marketplace-integrity function, not just running an existing one - Proven ability to turn operational problems into systems and influence cross-functional roadmaps - Experience reporting metrics and outcomes directly to executive stakeholders - Background in a high-growth marketplace, platform, or consumer internet business - Professional fluency in English, C1 minimum, written and spoken Nice to Have - Background in P2P marketplaces, rental platforms, or fintech - Hands-on experience with identity verification or fraud tools like Jumio, LexisNexis, TransUnion, or IPQS - Experience standing up AI or automation-driven workflows inside a T&S org Tools and Stack Zendesk, Snowflake, Jira, Confluence, Slack, plus identity/fraud platforms like Jumio or IPQS Details -

Location

Remote, Colombia - Time Zone: CT - Type: Full-time About the Company An established, fast-scaling two-sided marketplace in flexible housing, connecting hundreds of thousands of property owners with renters needing month-plus stays. Profitable, over a decade in business, and recently recognized as a category leader in its space.

• Highlight concrete achievements with measurable impact: in your resume or portfolio, include a short case study showing how you reduced fraud loss by ≥30% and cut incident response time by ≥40% at a previous marketplace, detailing the metrics you defined (e.g., fraud‑to‑GMV ratio, false‑positive rate) and the automation tools (Python scripts, AWS Lambda, Snowflake dashboards) you built to track them.
• Demonstrate familiarity with LatamCent’s core tech stack and regional compliance: list experience integrating identity‑verification APIs popular in Latin America (e.g., Veriff, Onfido, local KYC providers) and configuring AML/KYC rules in a cloud environment (AWS/GCP). Show a screenshot or short video of a workflow you designed in a BPM tool (e.g., Camunda, Jira Service Management) that routes high‑risk transactions to manual review.
• Prepare a “Trust & Safety operating model” sketch: before the interview, draft a one‑page diagram that outlines team roles (risk analysts, investigators, automation engineers), key SOPs, and a 12‑month roadmap for scaling moderation (AI‑driven triage, rule‑based scoring, escalation matrix). Walk the interviewers through it to prove you can build the function from zero.
• Emphasize data‑driven decision‑making: bring a live or reproducible analytics demo (e.g., a Tableau/Looker dashboard or a Jupyter notebook) that visualizes fraud‑risk signals you’ve previously tracked, explains how you set thresholds, and shows the resulting ROI. Interviewers will probe for your ability to define “the metrics that actually move the needle.”

• When discussing compensation, research LatamCent’s recent Series B funding round and typical senior‑level risk leadership salaries in Bogotá (USD 120‑150k base + equity). Frame your ask around the value you’ll deliver—e.g., “my roadmap aims to cut fraud loss by $2 M in Year 1, justifying a 15% equity stake alongside a base in the upper quartile.”