Implementation Manager

ABOUT WELLTHEORY WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms, feel better, and live fuller lives — while helping employers and payors reduce their spend. ABOUT THE ROLE WellTheory is looking for a passionate, results-driven Implementation Manager to launch our enterprise clients and set them up for long-term success as we scale. You'll own the end-to-end client implementation process, ensuring launches happen on time, requirements are met, and our programs successfully get into the hands of members. You'll serve as the primary project owner across every implementation, coordinating with client stakeholders (HR, benefits, wellness, medical directors, and technical teams) to translate contractual commitments into successful go-lives. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations. WHAT YOU'LL DO - Owning client implementation plans end-to-end, from kickoff through go-live and handoff to Client Success - Managing multiple concurrent implementations against aggressive timelines - Gathering business requirements and translating them into clear internal specs - Serving as the primary point of contact for client implementation stakeholders - Coordinating cross-functional workstreams across Sales, Product, Engineering, and Care - Anticipating and resolving implementation risks with urgency and care - Contributing to playbooks and best practices as the Implementation function scales YOU MIGHT BE A GREAT FIT IF YOU...

• Have 5+ years of implementation, client onboarding, or program management experience, ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of delivering complex launches on time and within scope - Are a relationship-driven communicator — you build trust with clients at every level, from day-to-day project leads to executive sponsors, and know how to read the room, adapt your style, and navigate sensitive conversations with professionalism and empathy - Are a structured project manager — you bring order to ambiguity, drive accountability across teams that don't report to you, and keep every workstream on track without losing sight of the details - Are analytical and detail-oriented — you have strong business judgment and are comfortable working with data and analytics tools to gather requirements, troubleshoot issues, and validate launch readiness - Bring a hands-on, entrepreneurial mindset — you're comfortable starting as a team of one, rolling up your sleeves to execute while helping define the playbook for scale - Are adaptable and resourceful — you bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment - Have deep empathy for the autoimmune experience — you don't need to have an autoimmune condition yourself, but you can genuinely connect with and convey the lived experience of autoimmune patients to potential customers - Approach work with a beginner's mindset — you love learning, solve problems from the ground up, ask questions freely, and stay open-minded about new approaches This position requires current work authorization in the United States.

• Highlight any past work that involved coordinating between HR, benefits, or medical teams; concrete examples will resonate.
• Prepare a brief case study of a complex launch you managed, focusing on timeline, risk mitigation, and outcome.
• Familiarize yourself with WellTheory’s digital‑health platform; mention specific features or workflows in the interview.
• Emphasize remote‑work discipline: discuss tools you use for time management, communication, and documentation.
• When discussing salary, reference the market range for senior implementation roles in health tech and be ready to negotiate based on total compensation, not just base pay.
• Watch for vague promises about “flexible hours” without clear expectations; ask about core meeting times and collaboration windows.
• Bring a list of thoughtful questions about the company’s implementation playbooks and how success is measured post‑launch.